If you feel that you need to see a doctor outside of GP practice opening times (known as ‘out-of-hours’) and it is not an emergency that requires treatment at the Accident and Emergency department, please call 111.
You will be directed to the right service to meet your needs:
Are you Sure you need A&E? Call NHS 111 - Call before you go
NHS 111 has been designed to make it easier for you to access local NHS healthcare services in England.
You can call NHS 111 when you need medical help fast but it’s not a 999 emergency.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses, GPs and paramedics.
They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service (see below) that can help you best
Read more on NHS 111.
An inclusive NHS 111 service
NHS England has produced a short film called ‘An inclusive NHS 111 service’, to help people with a learning disability, autism or both, understand how and when to access the service, and what to expect. The film, created with the support of many self-advocacy groups, forms part of NHS England’s on-going work to ensure that everyone has access to NHS services. NHS 111 will also use the film to train advisors, helping them to better understand the needs of people with a learning disability, autism or both and make suitable adjustments during calls to accommodate them.
Out of Hours Services in Surrey (use when your GP surgery is closed and by appointment only)
If you feel that you need to see a doctor outside of GP practice opening times (known as ‘out-of-hours’) and it is not an emergency please call 111. The 111 service may arrange for you to see a GP using the local NHS Out of Hours services in Surrey.
How the Surrey GP out-of-hours service works
The Surrey GP Out of Hours Service provides advice, information and treatment for NHS patients who become unwell during the out-of-hours period when their own GP surgery is closed.
Surrey GP Out of Hours service does not offer walk-in appointments, so access to the service is via the national NHS 111 call line.
How to access the Surrey GP out-of-hours service
Patients can only use this service by appointment only. Call 111 first. These are not walk-in centres.
Where you can see a Surrey GP out-of-hours
There are three locations in the Guildford and Waverley area that provide this service.
|Opening Days / Times||Royal Surrey County Hospital|
|Monday to Friday||18.30 to 08.00||18.30 to 08.00||18.30 to 08.00|
|Saturday & Sunday||18.30 Friday evening to 08.00 Monday morning ||18.30 Friday evening to 08.00 Monday morning||18.30 Friday evening to 08.00 Monday morning|
|Bank Holidays||18.30 Friday evening to 08.00 Monday morning||18.30 Friday evening to 08.00 Monday morning||18.30 Friday evening to 08.00 Monday morning|
|Address||Royal Surrey County Hospital|
|Cranleigh Villiage Hospital|
Walk-in Centres - Woking
Minor Injury Centre - Haslemere
(use as an alternative to A&E in a non-emergency, no appointment needed)
How the Walk-in and Minor Injury Centre service works
Walk-in centres and Minor Injury Centres treat patients with cuts, sprains, minor fractures and other urgent but not life threatening injuries or illnesses, as well as the improvement of the health and well-being of the local community.
How to access the Walk-in or Minor Injury Centre
In a non-emergency, patients can use this service during the opening hours shown below. No appointment is needed.
Where you can visit a Walk-in or Minor Injury Centre
There are two locations in the vicinity of Guildford and Waverley that provide this service.
|Opening Days / Times||Haslemere|
Minor Injuries Unit (MIU)
|Monday to Friday||09:00 to 17:00||Closed||08:00 to 20:00|
|Saturday & Sunday||Closed||Closed||08:00 to 20:00|
|Bank Holidays||Closed||Closed||08:00 to 20:00|
|Telephone||01483 782 334||Closed||01483 846 209|
Woking Walk-in Centre
|More Information||Website||Closed indefinitely due to building fire ||Website|
Treatment provided at a Minor Injury and Walk-in Centre:
- Abdominal pains – stomach complaints such as indigestion, constipation, vomiting and diarrhoea
- Allergies including hay fever
- Chest infections
- Conjunctivitis and eye problems
- Coughs, colds and flu-like symptoms
- Cuts requiring stitches/glue, wound care and dressings
- Ear and throat infections
- Minor eye injuries
- Minor head injuries with no loss of consciousness
- Minor illnesses (including urinary tract infections)
- Minor road traffic injuries
- Minor scalds and burns
- Removal of splinters
- Removal of foreign bodies from the ears or nose
- Sexual health advice (including Chlamydia screening and emergency contraception)
- Skin complaints – infections, rashes, sunburn, bites and stings
- Sprains and strains
- Suspected fractures
|Page updated:||21 July 2017|
|Next review due:||17 January 2018|
|Model Publication Scheme:||Class 9: The services we commission|