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NHS 111, Walk in and Out of Hours


If you feel that you need to see a doctor outside of GP practice opening times (known as ‘out-of-hours’) and it is not an emergency that requires treatment at the Accident and Emergency department, please call 111.

You will be directed to the right service to meet your needs:

Pharmacy Bank Holiday Opening Hours – May 2018

 

 

Are you Sure you need A&E? Call NHS 111 - Call before you go

NHS 111 has been designed to make it easier for you to access local NHS healthcare services in England.

You can call NHS 111 when you need medical help fast but it’s not a 999 emergency.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses, GPs and paramedics.

They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service (see below) that can help you best

Read more on NHS 111.

An inclusive NHS 111 service

NHS England has produced a short film called ‘An inclusive NHS 111 service’, to help people with a learning disability, autism or both, understand how and when to access the service, and what to expect. The film, created with the support of many self-advocacy groups, forms part of NHS England’s on-going work to ensure that everyone has access to NHS services. NHS 111 will also use the film to train advisors, helping them to better understand the needs of people with a learning disability, autism or both and make suitable adjustments during calls to accommodate them.


 

Out of Hours Services in Surrey (use when your GP surgery is closed and by appointment only)

If you feel that you need to see a doctor outside of GP practice opening times (known as ‘out-of-hours’) and it is not an emergency please call 111. The 111 service may arrange for you to see a GP using the local NHS Out of Hours services in Surrey.

How the Surrey GP out-of-hours service works

The Surrey GP Out of Hours Service provides advice, information and treatment for NHS patients who become unwell during the out-of-hours period when their own GP surgery is closed.

Surrey GP Out of Hours service does not offer walk-in appointments, so access to the service is via the national NHS 111 call line.

How to access the Surrey GP out-of-hours service

Telephone: 111
Website: http://www.surreyoutofhours.nhs.uk/
Patients can only use this service by appointment only. Call 111 first. These are not walk-in centres.

Where you can see a Surrey GP out-of-hours

There are three locations in the Guildford and Waverley area that provide this service.

Opening Days / TimesRoyal Surrey County Hospital
(Haste Wing)
Haslemere
Hospital
Cranleigh Village
Hospital
Monday to Friday18.30 to 08.0018.30 to 08.0018.30 to 08.00
Saturday & Sunday18.30 Friday evening to 08.00 Monday morning 18.30 Friday evening to 08.00 Monday morning18.30 Friday evening to 08.00 Monday morning
Bank Holidays18.30 Friday evening to 08.00 Monday morning18.30 Friday evening to 08.00 Monday morning18.30 Friday evening to 08.00 Monday morning
AddressRoyal Surrey County Hospital
Haste Wing
Egerton Road
Guildford
Surrey
GU2 7XX
Haslemere Hospital
Beech Road
Haslemere
Surrey
GU27 2BJ
Cranleigh Villiage Hospital
High Street
Cranleigh
Surrey
GU6 8AE
More InformationWebsiteWebsite

Website

 


 

Walk-in Centres - Woking
Minor Injury Centre - Haslemere
(use as an alternative to A&E in a non-emergency, no appointment needed)

How the Walk-in and Minor Injury Centre service works

Walk-in centres and Minor Injury Centres treat patients with cuts, sprains, minor fractures and other urgent but not life threatening injuries or illnesses, as well as the improvement of the health and well-being of the local community.

How to access the Walk-in or Minor Injury Centre

In a non-emergency, patients can use this service during the opening hours shown below. No appointment is needed.

Where you can visit a Walk-in or Minor Injury Centre

There are two locations in the vicinity of Guildford and Waverley that provide this service.

Opening Days / TimesHaslemere
Minor Injuries Unit (MIU)
Weybridge
Walk-in Centre
Woking
Walk-in Centre
Monday to Friday09:00 to 17:00Closed08:00 to 20:00
Saturday & SundayClosedClosed08:00 to 20:00
Bank HolidaysClosedClosed08:00 to 20:00
Telephone01483 782 334Closed01483 846 209
AddressHaslemere Hospital
Church Lane
Haslemere
Surrey
GU27 2BJ
Closed

Woking Walk-in Centre
Heathside Road
Woking
Surrey
GU22 7HS

More InformationWebsiteClosed indefinitely due to building fire Website

Treatment provided at a Minor Injury and Walk-in Centre:

  • Abdominal pains – stomach complaints such as indigestion, constipation, vomiting and diarrhoea
  • Allergies including hay fever
  • Chest infections
  • Conjunctivitis and eye problems
  • Coughs, colds and flu-like symptoms
  • Cuts requiring stitches/glue, wound care and dressings
  • Ear and throat infections
  • Minor eye injuries
  • Minor head injuries with no loss of consciousness
  • Minor illnesses (including urinary tract infections)
  • Minor road traffic injuries
  • Minor scalds and burns
  • Removal of splinters
  • Removal of foreign bodies from the ears or nose
  • Sexual health advice (including Chlamydia screening and emergency contraception)
  • Skin complaints – infections, rashes, sunburn, bites and stings
  • Sprains and strains
  • Suspected fractures

 


Page updated:21 July 2017
Next review due:17 January 2018
Model Publication Scheme:Class 9: The services we commission


 
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