This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

NHS RightCare

What is NHS RightCare?

NHS RightCare is a national programme committed to reducing unnecessary variation in the health and health outcomes for our population.

It ensures that the right person has the right care, in the right place, at the right time, making the best use of available resources to help deliver a sustainable NHS.

The RightCare approach is flexible, scalable and underpins the development of Sustainability Transformation Plans (STPs) and the delivery of New Models of Care, Vanguards and other collaborative health system improvement programmes.

National roll out of the RightCare Approach started in early 2016 with NHS Guildford and Waverley CCG included as one of the first adopters of this approach.

Why adopt the NHS RightCare approach?

Adoption of the RightCare approach benefits our local population, our health economy and our residents as taxpayers by helping the CCG to identify and focus on the commissioning and delivery of health services that provide the biggest opportunity to add value and improve health outcomes.

Examples of commissioning innovations which show the philosophy behind NHS RightCare and the tools available are available on the NHS England website.

This case study describes two different journeys that an example patient with diabetes could take:

What does the RightCare approach involve?

There are a 3 key phases of the NHS RightCare Approach illustrated below:

Who will it benefit?

  • Residents – the approach helps the CCG to commission services that provide care to the right people, at the right time, in the right place.

  • Health economy – the approach helps the CCG and our stakeholders improve work together to make transparent and consistent decisions. This helps to prioritise our limited resources on the commissioning and delivery of services that provide the best health outcomes for our residents.

  • Taxpayers – it helps the CCG to make best use of the available resources and use any savings made to reinvest in priority services that are relevant to the needs of Guildford and Waverley residents.

What are NHS Guildford and Waverley CCG doing with RightCare?

Using the RightCare approach, the CCG identified opportunities for improvement in the following specialties:

Trauma and Injuries, Neurology, Genitourinary, Gastrointestinal, Respiratory and Complex patients.

The CCG QIPP Delivery and Assurance Group (QDAG) made an informed decision to focus on the following projects/schemes:

  • Catheters
  • Respiratory Nursing in the Community
  • Heart Failure – In Reach GP
  • Integrated ‘Out of hospital’ Care
  • Very High Intensity Users
  • Inflammatory Bowel Disease (IBD) & Patient Knows Best
  • Gynaecology Pathway
  • Advice & Guidance

Our Clinical Commissioning team have been managing these improvements as part of the Quality, Innovation, Productivity and Prevention (QIPP) programme. Updates are given to the CCG Governing Body as part of the Service Transformation Report. The report is available on the Governing Body meetings page.

How do we know it is working?

NHS Guildford and Waverley CCG, have been assigned an NHS RightCare Delivery Partner. Their job is to facilitate and support the implementation and embedding of the RightCare Approach within Guildford and Waverley CCG.

Other health economies that have used the RightCare Approach have seen positive results.

Baseline data can be used to measure improvement and we will be able to re-run the data that compares performance with our peers to see if we have been successful in reducing the unwarranted variation that we set out to tackle.

Throughout the year, the CCG receive updated information from the NHS England RightCare team. The latest updates are on the NHS England website.

The CCG can use the NHS England updates and Service Transformation Reports to demonstrate how we are making improvements to the projects and schemes highlighted above.

Any queries about the outcomes of using the RightCare Approach in Guildford and Waverley should be directed to the Clinical Commissioning Team via the Contact Us page.


Page updated:10 July 2017
Next review due:6 January 2018
Model Publication Scheme:Class 9: The services we commission

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website