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Extended Access Service


Extended GP access


Across the Surrey Heartlands area (which includes the areas covered by Guildford & Waverley, North West Surrey and Surrey Downs Clinical Commissioning Groups), all three CCGs are committed to ensuring local people have equal access to GP appointments outside working hours.

In 2016 NHS England published the General Practice Forward View, their vision for primary care, which includes a commitment to improving access for patients.  Whilst access to extended hours has varied across local areas, additional investment has been made available from NHS England to allow individual CCGs to commission and fund additional appointments so everyone across England has the same level of access. This will include the ability to book routine appointments at evenings and weekends, alongside other out-of-hours and urgent care services.

Surrey Heartlands has commissioned a service which is working to ensure full coverage for these additional appointments by October 2018, which is good news for local patients and will mean equal access for people across the Guildford & Waverley, North West Surrey and Surrey Downs areas.  This additional service started in August 2018 and offers extra appointments at designated practices in each CCG area, gradually increasing until full coverage is achieved; patients registered at other practices will be able to book these appointments through their own GP practice and attend at the designated location.


The Extended Access service in Guildford and Waverley


Appointments are available on weekday evenings between 6pm and 8pm, on Saturdays between 8am and 12pm, and on Sundays 10am until 2pm.

The service began on 6 August 2018 and the weekend hours will increase over a number of weeks to provide a full eight hour day on Saturday and six hours on Sunday.

The appointments take place at two separate 'hubs', one in Guildford, at Fairlands Medical Centre, and one in Waverley, at Binscombe Medical Centre. Patients can book these appointments no matter which Guildford and Waverley GP practice they are registered with. They are currently staffed by a GP and a receptionist. As the service develops, the offer will include phlebotomist and healthcare assistant appointments and specialist nurse clinics such as asthma, diabetes and complex wound care.


Page updated:6 September 2018
Next review due:5 March 2018
Model Publication Scheme:Not part of the MPS

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