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Re-procurement of Adult Community Health Care Services

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10 Oct 2017: Preferred bidder announced to provide Adult Community Health Services in Guildford and Waverley


What are community health care services?


Community health care services help people get well and stay well either in their own home or close to home. They provide a wide range of care, from supporting patients to manage long-term conditions to treating those who are seriously ill with complex conditions.

Community healthcare can take place in people’s homes, in clinics, at community hospitals or in other settings such as GP surgeries. Teams of health care professionals e.g. nurses, therapists coordinate and deliver care, working with other professionals including GPs and social workers.

Additionally community health services provide preventative and health improvement services, often with partners from local government and the voluntary sector.


Background to this re-procurement


In 2016, the CCG carried out a procurement of adult community health care services.  Through the procurement process, we wanted to secure a provider capable of delivering a flexible and wide ranging response based on clinical need, whenever it is required; a provider that would work with the CCG and other key partners to deliver the highest quality healthcare for the population of Guildford and Waverley. A preferred provider was chosen in August 2016 to commence the new service from the 1st April 2017.

In February 2017 the CCG Governing Body reviewed the progress being made to mobilise the new service. Following a detailed review the Governing Body took the decision not to progress with the contract implementation from 1st April.

The prime reason was a lack of confidence in the selected provider being able to implement the new service specifications in an integrated way, with the key partners that had been identified in their bid submission.

Adult community health care services continue to be provided as before whilst the CCG carries out a re-procurement of the new service.


Our plans for the re-procurement


The contract period is 9 years, 2 plus 7 years with an indicative value of £13.8 million.

A range of stakeholders will be involved in the re-procurement including four independent GPs and two patient and carer representatives.

We aim to appoint a preferred provider in early October 2017 for the new service to commence in 2 April 2018.

There are 12 services within the scope of the re-procurement and they are grouped into three themes.

  • Proactive Care Services

1. Community Nursing (incl. Community Matrons, District Nursing, Out of Hours Nursing, Phlebotomy)
2. Specialist Nursing (incl. Heart Failure, Parkinson’s Disease, Tissue Viability, Multiple Sclerosis)
3. Continence Treatment, Promotion and Supply
4. Podiatry Service
  • Intermediate Care Services

5. Rapid Response Service
6. Community In-Reach Service (sits with RRS)
7. Community Rehabilitation Service (incl. Physiotherapy, Occupational Therapy, Speech and Language Therapy)
  • Place Based Care Services

9. Minor Injuries Unit
10. Diagnostic Assessment and Treatment Centre
11. GP Direct Access Physiotherapy
12. Lymphoedema Service


Our vision for adult community health care services


Our vision remains the same as when we ran the procurement in 2016.  This vision is based on the views and experience of patients and carers as well as best clinical and innovative practice.

We want a service that is:

  • Comprehensive
  • Innovative
  • High quality
  • Affordable

We want the service to focus on improving patient and carer outcomes via:

  • Safe, high quality, timely and appropriate interventions
  • An appropriate skill mix and staffing levels
  • A ‘single point of access’ approach
  • Clear protocols and care plans
  • Promotion of prevention, early identification and early intervention
  • Equity of access
  • Accessible information and locations
  • A range of home/community based services
  • Audits and on-going service reviews that improve services


Our priorities and what we want to achieve


  • We want to place greater emphasis on prevention and putting patients in control of their own care planning

  • We want community services to be based on local need, expanding and strengthening primary and out of hospital care

  • We want to ensure that a high quality and safe service is provided for you and your family

  • We want care to be provided as close to home as clinically appropriate in a timely, efficient manner

  • We want our community health services to reduce health inequalities experienced by our population

  • We want people to be cared for at home and remain in their own homes whenever they can when they are feeling unwell

  • We want patients to receive seamless health care and treatment that is designed around their individual needs

  • Achieving parity of esteem for people with mental health problems and learning disabilities

  • We are committed to building on the existing skills and expertise of community based teams and working together with local patients to deliver services that meet the specific health needs for our residents


Any questions?


Please visit the contact us page of our website or email if you have any questions at all.

Further details about the re-procurement are available on the Contracts Finder website.


Key dates


Market Engagement Event13 June 2017
Qualification questionnaire submitted by bidders14 July 2017
Bidder responses deadline1 September 2017
Bidder evaluation presentations/ interviewsMid September
Notify bidders of decision26 September 2017
Announce preferred provider & commence mobilisation (sign contracts)Early October
Start new service3 April 2018


What happens once the contract has been awarded and beyond?

Once the contract for service provision has been awarded, the process will move to the ‘implementation’ phase where the provider will mobilise to ensure it is ready to commence service provision in early April 2018 or before. One the service goes live, the provider will be required to meet a predetermined set of clear and measurable outcomes and provide assurance that integration is and can be delivered. Close commissioner management of this will result in a recommendation to Governing Body as to whether the 2 year contract would be extended.


Market engagement event for interested providers


Date: Tuesday 13 June 2017
Time: 1.30pm to 3.00pm. 
Venue: Prelude Room, Guildford Harbour Hotel , 3 Alexandra Terrace, High Street, Guildford, GU1 3DA


Contact details for interested providers


Greg Reide
Procurement Manager
NHS Shared Business Services
Tel: 07720898682

EN-Supply Portal for ITT - Once logged into the EU-Supply Portal, search for tender reference 28295.


Page updated:26 July 2017
Next review due:24 October 2017
Model Publication Scheme:Class 4: Procurement and Tendering

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