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'Carers look after family; partners or friends in need of help because they are ill, frail or have a disability. The care they provide is unpaid.  This includes adults looking after other adults, parent carers looking after disabled children, and young carers under 18 years of age looking after siblings, parents or other relatives.' (Carers' UK)



  • 12 June 2017 - Carers Awareness Week, 12 to 18 June 2017

    Help carers get the support they need

    Did you know that in Surrey there are an estimated 108,000 people looking after a family member, partner or friend who is in need of help because they are ill, frail or have a disability? The care they provide is unpaid, meaning they are a ‘carer’ - though very few see themselves this way, and importantly, are unaware they’re entitled to support.

    Many carers are balancing other responsibilities alongside this, such as looking after children, and a job or career. That’s why carers often feel stressed and overwhelmed, and have little time to look at their own health and wellbeing as a result.

    If you’re looking after someone, or know someone else who is, support is available at Action for Carers Surrey 0303 040 1234. It’s also a good idea to tell your GP about your caring role as they can prescribe short breaks and other services that will help.

    • 17 March 2017 - New carers support service. Action for Carers Surrey will provide a jointly commissioned new independent carers support service across the whole of Surrey from 1 April 2017.


      The new service will offer a flexible range of support by telephone, face-to-face meetings where needed, local carers meetings, support groups and workshops. This will be complemented by a range of digitally based resources as well as paper-based information. In addition, there will be carer advisors in the county's five main acute hospitals (East Surrey, Epsom, Royal Surrey County, Frimley Park and St Peter’s). The new service will ensure that carers across the county receive consistent support. A single referral point, known as the Carers Information Centre, will help our residents get the right help, when they need it.


      The new contact details from 1 April are:

      Tel: 0303 040 1234  |  SMS: 07714 075993  |  Email:


    Check back here for future news updates and events.

    Do you Look After Someone?


    Do you look after an elderly, frail or disabled friend or relative who could not manage without you? Is this care unpaid?

    This carer leaflet (updated January 2015) provides information and sources of help and advice for the residents of Surrey.

    GP Carer Registration - It is important that everyone at your surgery is aware that you are a carer so that they can provide you with support and help if you need it.

    GPs have a responsibility to support and work with you in your caring role but also to help you to maintain your own health. GP practices are required to identify and register all carers who use their practice, so please let your GP know if you are looking after someone.

    • Why Register? - There are different types of help and support available to you as a carer. Once you are registered as a carer with your GP, access and referral to schemes and local services becomes much more straightforward.
    • How to Register - To do this simply complete a yellow Carer Registration Form, available from your GP surgery, and hand it in at reception.


    NHS Guildford and Waverley CCG Pledge to Carers



    NHS Guildford and Waverley CCG acknowledges the importance of the role of carers within the community and views carers as equal partners in the provision of health care. We will work alongside carers to recognise, identify and offer support through all healthcare provision. We know that more than 80% of carers say that their caring role has damaged their health and carers providing more than 50 hours of care per week are twice as likely to report ill-health as those not providing care. (PH Strategy Healthy Lives, Healthy People). The BBC found that 40% of carers experience mental health problems due to their caring role.

    The G&W CCG Carers Overview provides some interesting facts about carers both in the UK, Surrey, and Guildford and Waverley, how carers help the health and social care system and what support is available to carers in Surrey.

    The Surrey County Council Surrey Young Carers Joint Strategic Needs Assessment helps the CCG and our partners understand what the needs are of young carers living here in Surrey and what more needs to be done to support them.

    The NHS England Commitment to Carers gives carers the recognition and support they need to provide invaluable care for loved ones.

    The Care Act 2014



    The Care Act 2014 is the biggest change to English adult social care law in over 60 years. Key areas of change for April 2015 include:

    • General responsibilities on local authorities including promoting people’s wellbeing, focusing on prevention and providing information and advice
    • The introduction of a consistent, national eligibility criteria
    • New rights to support for carers, on an equivalent basis to the people they care for
    • Legal right to a personal budget and direct payment
    • The extension of local authority adult social care responsibility to include prisons, and
    • New responsibilities around transition, provider failure, supporting people who move between local authority areas and safeguarding.

    Surrey County Council are working with residents, carers and key partners to keep the residents of Guildford and Waverley informed about the upcoming changes. Further information about the Act is available on the Surrey County Council website.


    Courses, Workshops and Digital Services for Carers and those that require Care

    • Surrey is offering for free two digital services to carers. If you are looking after someone or know someone who does these services can be useful in preventing caring responsibilities from becoming overwhelming.
      • About Me: building resilience for caring:  is an e-learning course that aims to help carers find resources, technologies and support. The course also focuses on how carers can look after themselves in order to prevent caring responsibilities from becoming overwhelming.
      • Jointly app: Working across different platforms (online, iOS and Android) and devices, Jointly app is a central place where carers can store important information about the person they are looking after and share this information with other family members who are involved in the care. Jointly combines a number of useful features including group messaging, calendar, task allocation and medication management.

    Learn more about the Jointly app here:

    Carers Support Groups and Resources 

    • Action for Carers Surrey - This Surreywide organisation based at Astolat in Burpham provides carers services, including information on services for Young Carers, Moving and Handling, GP Carers' Awareness, Learning and Work. They are funded to 'Give carers a voice' across Surrey.
    • Carersnet - The website for carers in Surrey and the national resource website for people working with carers.
    • Carer’s Allowance online application system - Carer’s Allowance is a benefit for people who are looking after someone with substantial caring needs.
    • Carer Smart - Offers, benefits and discounts available exclusively for carers and people with care needs.
    • Carers Trust: Know Your Rights - Young carer and young adult carers in England have the right to information and to an assessment of the support they need from the council. This guide explains what those rights are. It also tells you what should happen when you talk to the council about being a young carer or young adult carer.
    • Carers Club - Your one stop shop for practical, relevant and useful information and support for Carers. Clear, simple, straight forward advice and support about your caring journey or the journey of someone you know who is providing essential care.
    • Carers Support Organisations - Guildford and Waverley carers are supported by two borough based Carers Support Organisations. These provide carers with advice, information and support. Including carers groups and activities. They also provide benefits advice. The contact details for both these services can be found on the following links from the Carersnet website:
    • Carers UK - the UK's only national membership charity for carers, Carers UK is both a support network and a movement for change.
      • Coming out of Hospital - This factsheet outlines carers’ rights during the discharge procedure, the steps that should be followed when a person being cared for is discharged, and what to do if things go wrong. The information has been fully updated following the implementation of the Care Act 2014.
    • Crossroads Care Surrey - Crossroads Care Surrey is the leading provider of respite breaks for Carers and the people they care for in Surrey. There are over 100,000 people in Surrey that provide unpaid care for loved-ones with a serious health condition or disability. We help carers make a life of their own outside of caring. To find out more, visit the Crossroads Care surrey website or read the following Crossroads respite care leaflet.
    • Dementia Friendly Surrey - We all forget things, but if it starts to be a problem and interfere with our ability to do everyday activities then we shouldn’t ignore it. Find local information, advice and support on the Dementia Friendly Surrey website, or why not sign up to become a Dementia Friendly Surrey champion and discover how you can make your community a better place to live for people with dementia, their families and carers.
    • Dementia services for people in South West Surrey - a handy guide for people with dementia or those seeking more information, in Southwest Surrey.
    • Family Carer Support Service (FCSS) offers a Freephone service for family carers of people with learning disabilities. The service, which is run by Hft – the learning disabilities charity, is available for free (including from mobiles) between 8.30am and 4.30pm weekdays to ensure that family carers have sufficient access to information. The Freephone number is 0808 801 0448 and e-mail support can be accessed by contacting
    • First Steps Surrey - aim to help people find their way back to emotional well-being. The goal is to help people talk about and understand their emotions, thoughts and feelings, and make informed choices in addressing their mental health needs.
    • Flu jab for carers - If you care for someone who is elderly, frail or disabled, speak to your GP about having a flu jab along with the person you care for.
    • Guildford & Waverley Integrated Dementia and End of Life Care Guidance - has been designed to help you understand what support to expect, what is possible and what support to ask for at each phase. We hope people living with dementia, their relatives, carers and friends will use this guidance to get the help they need, when they need it and by doing so are enabled to live, and to die, well.
    • NHS Choices - Guide to Care - A step-by-step guide to the practical help, support and advice that's on offer and how to get it, including how to look after someone.
    • Our Plan - Planning the Dementia Journey. What can you do to prepare for dementia? How will you cope when someone you care about – perhaps even yourself – can no longer make decisions about health and future care? Our Plan was originally launched in May 2012 and has now been refreshed to address changes in the NHS and other national guidance. This resource provides carers of people with dementia with invaluable advice and information taking into account the carers own needs. To hear more about this resource, listen to the latest Carers world radio podcast for August 2014.
    • Surrey County Council Child Employment - To find out more about child employment in Surrey or about child employment law please contact the child employment team on 01483 517838 or email, visit the NNCEE website or the Surrey County Council Social care Health website.
    • Surrey County Council Parents' Pages e-bulletin and magazine - Are you are a parent, grandparent or carer of a 0 to 19 year old (up to 25 years old for young people with a disability or special educational need)? Then don't miss out on the Parents' Pages magazine, for parents of 0 to 5 year olds, and the new twice termly e-bulletin, for parents of 5 to 19 year olds. They provide useful information and can help you keep up to date with what's going on.
    • Surrey County Council Social Care and Health Information - Contains information about obtaining a carers assessment and other services such as the carers emergency card scheme operated by the contact centre. They have also produced the following leaflets:
    • Surrey Independant Living Council - provides information about the GP Carers' Break service. The following leaflet provides more information:
    • Surrey Library Direct Service - Supporting the residents and carers of Surrey with services for those with disabilities.

    • Surrey Wellbeing Centres - are local hubs of information and support services relating to memory loss, dementia and associated problems. They are open to anyone, whatever their situation and whether they are concerned about themselves or others. Carers, in particular, may find the Wellbeing Centre support and services very helpful in their caring role.

      The Guildford Wellbeing Centre can be found at Guildford Wellbeing Centre, Park Barn Centre, Park Barn Drive, Guildford, Surrey, GU2 8EN. Drop by on a Wednesday between 10:00am and 12:30pm when staff will be on hand to assist you. Alternatively you can book an appointment for any other time or for further infomation please call 01483 458055.

    • Surrey Young Carers - If you are a young carer and looking after a member of your family there is a site for you, which includes their latest newsletter.
    • Young Carers Stuff - Information and resources for those involved in supporting young carers across Surrey.
    • Your Human Rights: A Pocket Guide for Carers - This pocket guide outlines and explains the human rights of carers and those who are cared for, as protected by the Human Rights Act 1998 and the Equality Act 2010. It should help in understanding how human rights relate to people in a caring role, and how they can be used to stand up for the rights of carers and the rights of those who are cared for.


    Need someone to talk to?


    The feelings carers experience as they go through their caring journey can be some of the most confusing and overwhelming they will ever encounter. For many, family and friends can help 'lend an ear', and can be an invaluable resource in unburdening the carer of the emotional stresses that caring invariably brings; the important thing is for the carer to have access to someone who they can ‘off load’ to.

    It’s important to know that there are other options available though. Confidential support offered by the local carers' services is a good place to start but for some, having a professional counsellor maybe a preferred option.

    Counselling can help make sense of the role carers have, whether in specific areas such as dealing with bereavement or separation from a loved one, or with the more general feelings of stress, anxiety and depression.

    If you are a carer and would like to explore the option of speaking to a counsellor, please speak to your GP in the first instance. Alternatively, the following organisations can provide help and guidance to find a counsellor local to where you live:


    Resources and training for health professionals who support carers in Surrey

    • Carer Awareness - Staff Training. Action for Carers Surrey provide free training sessions for relevant professionals covering various aspects of the Care Act 2014 and Children & Families Act 2014 coming into force in April 2015. So, to get up to speed on the need for an ever increasing focus on supporting carers, the following sessions are being held in Surrey at various locations as follows:
      1. Because Carers Count Training: This is a popular multi agency carer awareness course which forms the foundation of all other carer related courses and are a must for anyone involved directly or indirectly with any form of service, support or intervention to ensure good practise in working with clients and families.
      2. Think Carer, Think Family: These are sessions built on new policy guidelines and legislation focusing increasingly on taking a more "whole family" approach for developing and extending on good practises.

        Further information on these free training sessions are provided on the Action for Carers Surrey website:
    • Carer Awareness - Staff Online Training. In addition to this page of the NHS G&W CCG website and the Carers Week Quest website, Surrey County Council have produced two online training packages (Carer Aware and Young Carer Aware) that can help improve understanding and raise awareness. These training packages are aimed at raising awareness for anyone working with adult or young carers and provide a first look at some of the issues plus facts about carers’ rights. The aim of the training is to ensure staff and organisations understand what a carer is, the difficulties that carers may encounter in connection with their caring role and where they can sign post carers to get help.
    • Dementia Awareness Training. Training aimed at the layperson in a customer facing role provided by to highlight:
      1. What dementia is and how it may present.
      2. How dementia may be experienced and the challenges a person living with dementia, their family and carers may face.
      3. Appropriate and positive communication with people with dementia.
      4. Practical tools and techniques to support people with dementia in your particular setting, including in crisis situations.
      5. Where to go for further information and support.
    • Guidance for district and general practice nurses who support adult carers through community nursing. Department of Health guidance for district and general practice nurses, other health professionals and commissioners and providers about how community nursing can be used to support adult carers.
    • Young Carers Stuff. Information and resources for those involved in supporting young carers across Surrey

    Remember you aren't on your own, please pick up the phone or drop us an email.

    Debbie Hustings, our Partnership manager for Carers, will be happy to advise.


    Page updated:23 February 2015
    Next review due:22 August 2015
    Model Publication Scheme:Class 9: The services we commission

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