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Information on this page


Acute Services


Specialised and urgent services provided within a hospital environment. These typically include elective surgery and non-elective or urgent intervention. When necessary we buy specialist care as required from other providers.
Locally the hospitals that provide acute care are:

For more information about NHS Acute services, please read more here.


Community Services


A broad range of services provided in the community (i.e. not by a hospital or GP practice). This typically includes a range of mental and physical health & wellbeing services provided to many, often vulnerable, people, families and communities. These services range from health promotion to end of life care, falls prevention to prison in-reach services and include health visiting, district nursing and community mental health services, learning disability services and sexual health clinics.

Don't forget to visit us on Facebook/Twitter to read more about local community campaigns and health promotions.

Locally, our Community Hospitals are:

  • Cranleigh Community Hospital
  • Haslemere Community Hospital
  • Milford Community Hospital

For more information on NHS Community services, please read more here.



National Diabetes Prevention Programme


The NHS National Diabetes Prevention Programme (NDPP) is a joint initiative between NHS England, Public Health England and Diabetes UK. It aims to prevent diabetes developing in people who have been found to have a higher than desired level of glucose (sugar) in their blood – known clinically as hyperglycaemia.

Once identified, patients are referred to attend a series of group-based sessions, comprising a minimum of 13 sessions spread over at least 9 months.  Referred participants will set and achieve goals and make positive changes to their lifestyle through weight loss, improved diet and increased levels of physical activity. Sessions are delivered predominantly in groups and are ‘face-to-face’. There are approximately 15 participants per session.

Appointed Provider

Following procurement by NHS England for the Kent, Surrey and Sussex areas, the successful bidder appointed for this area was Ingeus. Ingeus, together with their partner, Leicester Diabetes Centre (LDC), has designed a service that combines the evidence-based expertise of LDC with their experience in delivering large scale national programmes aimed at enabling people to adopt a healthier lifestyle.


The programme was launched at the beginning of May 2017. Venues for the course include:

  • Guildford Library
  • Park Barn Centre, Guildford
  • The Wilfred Noyce Centre, Godalming
  • Cranleigh Medical Practice
  • The Villages Medical Centre, Send.

Progress so far

All 21 GP practices in Guildford and Waverley have signed up to support the NDPP ‘Healthier You’.  764 patients have been referred since it launched in May 2017. Early reports are that patients are highly satisfied with very few not completing the course.

NHS England has confirmed that funding will continue until April 2019. Please ask your GP for information on courses in your area.

For any queries about the programme, please contact the CCG via the Contact Us page.



Acute Community Eyecare Service

If you have a recent problem with your eyes, such as sore eyes, red eyes or visual disturbance, you can be assessed and treated by your local Acute Community Eyecare Service (ACES). This is a free NHS service available from a number of local opticians.

Download the patient information leaflet to find out what eye conditions are covered, how to book an appointment and which opticians in Guildford and Waverley provide this service.



Patient Transport Services in Guildford and Waverley


10 Aug 16: South Central Ambulance Service announced as preferred bidder to provide Patient Transport Services for Surrey, Hampshire and Hounslow areas


NHS Patient Transport Services (PTS) are available to patients whose medical condition is such that they require the skills and support of PTS staff on/after their journey to hospital, or where it would be detrimental to the patient’s condition or recovery to travel by other means.

Funded by the NHS Guildford and Waverley CCG, PTS is non-urgent, planned transport to, from and in-between NHS hospitals and healthcare providers.

How does it work?

From 1st October 2015, the booking service is provided by South East Coast Ambulance Service (SECAmb).

Patients, or a clinician on behalf of the patient can book hospital transport by calling the SECAmb Booking Line — 0300 200 1067 (calls are charged at local rate).

Are you eligible?

When you call the Booking Line, you will be asked a series of questions to check your eligibility (under Department of Health Guidance 2007). If you are not eligible for NHS funded transport then alternative options and advice will be available.

PTS information and eligibility criteria [pdf, 300kb]

PTS Patient information leaflet [pdf, 400kb]

PTS Autumn 2015 update newsletter [pdf, 200Kb]


Page updated:12 October 2017
Next review due:10 April 2018
Model Publication Scheme:Class 9: The services we commission
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