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Listening to You



Guildford and Waverley CCG cannot be successful without involving and hearing from our patients and the public. Our decisions about how health care services are provided for our local population are significantly enhanced when this happens and we work to achieve this in a variety of ways e.g. carrying out focus groups with patient panels, organising regular meetings with stakeholders, ensuring patient stories are presented to the governing body and carrying out surveys to name a few.

We welcome feedback about your particular experiences of local NHS services, good or bad. Details of how to feedback can be found on this contact tab.



Opportunities in Guildford and Waverley

Opportunities in Surrey

Opportunities in England



Opportunities in Guildford and Waverley



Open - Future PPE Forums

There are no forums planned at present.



Closed - Public Consultation: West Surrey Stroke Services (2017)

Reports and outcomes



Closed - Public Engagement: Children's Community Health Services (2016)

Final Engagement Report - Children's Community Health Services [pdf, 300kb]

Engagement Summary - Children's Community Health Services [pdf, 300kb]



Closed - Public Engagement: Forward View and Annual General Meeting (September 2016)

  1. Download Annual General Meeting 2016 presentation slides [pdf 1Mb]
  2. Download the Forward View 2016 presentation slides [pdf 300kb]



Closed - Public Engagement: PPE Forum, Joint Dementia Strategy (July 2016)

At this free public forum, attendees were able to:

  • hear from Dr Hannah Marshall, a local GP, about the position of the CCG and Surrey County Council on Dementia
  • contribute to the development of the Joint Dementia Strategy
  • hear first-hand experience of the effects of Dementia from a personal point of view from Annette Sterr, Professor of Cognitive Neuroscience and Neuropsychology
  • tell us their views about what works well and what needs to improve in Guildford and Waverley.

Read our press release about the event here: Shaping the future for dementia care and support [pdf, 200kb]

PPE Forum Feedback Report - Development of the Joint Dementia Strategy [pdf, 200kb]



Closed - Public Engagement: Dermatology services in Guildford and Waverley (February 2016)

Skin disease in the UK is the second most common disease in adults and the most prevalent condition in children. The CCG undertook a programme of work to look at how the provision of dermatology services to the Guildford and Waverley CCG patient and carer population could be improved.

Read our press release about the new Dermatology Service in Guildford and Waverley: Maximising opportunity within Dermatology provision in Guildford and Waverley [pdf]

Dermatology Services Engagement Summary [pdf]



Closed - Public Engagement: Where should our Safe Haven be located in the Guildford and Waverley area (November and December 2015)

People have told us that better out of hours support would really help to prevent and manage a mental health crisis. This has led to the development of ‘Safe Havens’ across Surrey, starting in Aldershot. Their experience so far is that people undergoing a mental health crisis are less likely to go to A&E as they can find the expert support they need in a friendly, accessible place at the time they need it: the Safe Haven.

Following an extensive period of patient and carer engagement, NHS Guildford & Waverley Clinical Commissioning Group are now asking people in Guildford and Waverley, especially and most importantly service users and carers, where they would prefer a Safe Haven to be located.

We are aiming to have the Safe Haven up and running by the beginning of March 2016, ready to support and advise people when they feel most vulnerable.

Find out more in the Safe Haven Options Paper [pdf].

The vote for the Safe Haven closed on 4 December. We had a great response by email, post, via the website and in person. Thank you to everyone that took the time to have their say.

Of the 189 people that voted, 75% (142 people) voted for the Safe Haven to be located in Guildford alongside a Safe Haven Link Worker covering Guildford and Waverley. Further details on the outcome of the vote and, most importantly, the important next steps to get the Safe Haven up and running by the end of March 2016 can be found in the Safe Haven Outcome and Next Steps report [pdf].



Closed - Public Engagement: What should Guildford and Waverley CCG focus on next year and beyond? (October 2015)

The CCG held a PPE Forum on the 22 October to ask ‘What should the CCG focus on next year and beyond?’. A big thank you to the 33 delegates who participated in workshops covering urgent care, scheduled or planned care, mental health and integrated care. The diverse range of delegates contributed a range of ideas and points of view to the discussion. This participation is essential if the CCG is to meet the health needs of the varied population that we all work so hard for.

The majority of delegates said that the venue was a good choice and at our PPE meeting on 3 November, the Healthwatch Surrey representative heard the PPE members say that the event was an excellent afternoon. Whilst it is lovely to get such positive feedback, there are always improvements to be made. The CCG want to build on this event and forward plan three PPE Forums for April, July and October 2016 (dates to be confirmed).

The CCG is committed to involving patients and carers and ensuring that views expressed at our events are duly considered and incorporated into future models of care. A report of the forum will be available shortly, to explain how these views have been taken forward.

Download the event flyer [pdf]



Opportunities in Surrey


Visit to find out about other current and future public consultations in Surrey. You can also find information on closed consultations.

Healthwatch Surrey routinely seeks views from patients and the public regarding a wide range of issues. They carry out targeted surveys regarding particular issues as well as welcoming particular insights and stories. You can share your experiences via the Healthwatch Surrey website. Live consultations are also available to view.

You can share your experience in a number of ways:

  • Complete the Speak Out feedback form online on the Healthwatch Surrey website
  • Call on 0303 303 0023
  • Pick up a feedback form (entitled Problem, Praise or Suggestion) in your local library, Citizens Advice office, GP or local information Hub, complete it and send it back to them with the postage paid. You can also order these leaflets from
  • Visit your local Citizens Advice Bureau
  • Text relay: 18001 0303 3030023
  • SMS: 07592 787533

You can find reports of the work carried out by Healthwatch Surrey on their website.



Open: Have your say on wheelchair services in Surrey – and help the local NHS design a new service (April 2018)

Open: Integrated Substance Misuse Treatment Services - Changes to detoxification services (March 2018)



Closed - Survey: Healthwatch Surrey Hospital Discharge Survey (December 2016)

Healthwatch Surrey want to find out about your experiences of leaving hospital in 2016. This process is known as "hospital discharge". If you or a family member have an experience of leaving hospital this year, they would really like to hear from you. This will help them understand the quality of hospital discharge in our area, and work with local hospitals to find ways to improve future experiences.

Patient experiences of hospital discharge report, June 2017



Closed - Survey: Sexual Health Services (6 January 2016 to 31 December 2016)

Public Health want to continually improve the services we offer to Surrey residents in terms of quality, availability and access.

This survey is your opportunity to tell us what you think of our Sexual Health services and/or to reflect on your experiences as a service user. Whether it's just a comment or you have something good or bad to say.

Visit the Surrey Says website to complete the survey by 31 December 2016.



Closed - Survey: Smokefree Surrey Tobacco Control Strategy 2016-21 (7 September to 2 November 2016

The Surrey Tobacco Control Strategy 2016-21 sets out why and how we need to work together to reduce the harmful effects of tobacco in Surrey.

Surrey County Council Public Health are committed to working together with our partners including residents, to make this strategy the best it can be for our population.  Reducing the harm caused from tobacco can only be delivered by multiple partners which is why it is important to consult with as many people as possible.

Your contributions and opinions are important and valued so we would be grateful if you could take the time to complete the survey based on the strategy.

Visit the Surrey Says website to complete the survey by 2 November 2016.



Closed - Inspection: Care Quality Commission (CQC) need your views on South East Coast Ambulance Service and Moorfields Eye Hospital (May 2016)

The CQC's inspection of South East Coast Ambulance Service and Moorfields Eye Hospital begins in June. The CQC would like to know what the residents of Guildford and Waverley think about the services provided by these two services.

You can share your experiences with the CQC in confidence in the following ways:



Closed - Consultation: Adults Social Care Charging (7 April 2016 to 16 June 2016)

Under Surrey County Council’s current charging policy, many people living at home receive their support free of charge. However, some people have to pay towards services such as home care and day care and most people have to pay towards respite care. Central Government funding is reducing while the demand for services is increasing as more people need support to live at home.

Visit the Surrey Says website to provide your feedback on four different proposals by 16 June 2016.



Closed - Consultation: Adult Mental Health Promotion Service - First Steps (14 March to 4 April 2016)

Surrey County Council commissions this service. They are very interested in hearing about your opinions of their Surrey wide Mental Health Promotion service - First Steps. The service aims to help people find their way back to emotional wellbeing and offers a range of self-help resources, educational sessions, training and signposting of  people to other relevant services.

To access the survey and supporting information for members of the public, please visit the Surrey Says website.

To access the survey and supporting information for provider organisations, please visit the Surrey Says website.



Closed - Survey: Developing mental health services for veterans in England (25 January to 31 March 2016)

NHS England are asking people to share their views and experience of mental health services for veterans to help improve future care across England via an online national survey. This survey provides a chance for veterans to share their experience and views of existing mental health services and for NHS England to understand the reasons why some people have not sought or received support and treatment.

To access the survey and supporting information, please visit the NHS England consultation hub. The deadline for responses is 5pm on 31 March 2016.



Closed - Survey: Surrey's Substance Misuse Services (11 January to 28 February 2016)

Public Health Surrey want to hear your views on, and experience of, Substance Misuse Services in Surrey. The vision of Public Health Surrey is to commission a 'wrap around' Substance Misuse service, which endeavours to continually look to improve outcomes for service users in Surrey.

You can provide your feedback by visiting the Surrey Says website by 28 February 2016.



Closed - Public Engagement: Surrey Community Health Services (October and November 2015)

The NHS and Surrey County Council are planning what community health services should be available in future. We want to make sure that people's needs are at the centre of all planning and that everyone's needs are met.

There are lots of different types of community services, such as:

  • community nursing
  • adult rehabilitation and therapies
  • rapid response services to keep older people out of hospital and support them after they have left hospital
  • specialist services focusing on people with specific needs such as diabetes
  • physiotherapy
  • podiatry
  • children's services including health visitors, school nursing and services for children with complex needs
  • community dietetics

The following questions were asked:

  • What should we be thinking about when planning community services in future?
  • What works well with the current services?
  • Is there anything we should do differently?

Details about the Community Health Services review and the public engagement events held in October and November 2015 are on the North West Surrey CCG website.



Closed - Public Engagement: Surrey Stroke Services (September 2015)

Residents from across Surrey were asked to give their views on stroke services in September 2015.

The six Clinical Commissioning Groups (CCGs) in Surrey are reviewing stroke services available across the county. While our doctors, nurses, therapists and others do an excellent job, national and local research shows that it might be possible to save more lives, reduce levels of disability, and improve support for patients.

Over the coming months CCGs will be working with residents, voluntary groups, and health and social care partners to develop options for what future services might look like. We are keen to hear from patients, carers and members of the public. Your feedback will help to shape our plans.

To find out more about current stroke services and the review, please visit



Opportunities in England



Open - Consultation on commissioning guidance for items which should not routinely be prescribed in primary care being coordinated by NHS England (October 2017)


Last year 1.1 billion prescription items were dispensed in primary care at a cost of £9.2billion. This cost coupled with finite resources means it is important that the NHS achieves the greatest value from the money that it spends. We know that across England there is significant variation in what is being prescribed and to whom. Often patients are receiving medicines which have been proven to be ineffective or in some cases dangerous, for which there are other more effective, safer and/or cheaper alternatives.

Clinical Commissioning Groups (CCGs) asked for a nationally co-ordinated approach to the development of commissioning guidance in this area to ensure consistency and address unwarranted variation.

The consultation proposes national guidance for CCGs on medicines which can be considered to be of low priority for NHS funding, provides you with information about the proposals and seeks your views on them. It will close on Saturday 21 October.



Closed - Survey: Draft NHS England Framework for Patient & Public Participation in Primary Care Commissioning (5 January to 12 February 2016)

NHS England’s ambition is for patients and the public to be at the heart of everything we do, in line with the values of the NHS Constitution. The views of patients and the public, and our staff, are very valuable to NHS England to shape their future approach to participation. The draft Framework for Patient and Public Participation in Primary Care Commissioning has been produced by a working group including internal and external stakeholders. NHS England are now seeking comments on this draft. Please visit the NHS England Consultation Hub website to find out more information and provide your comments.



Page updated:9 May 2018
Next review due:7 August 2018
Model Publication Scheme:Class 6: How we make decisions

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