NHS Guildford and Waverley CCGDominion HouseWoodbridge RoadGuildfordSurrey, GU1 4PUTel:
The CCG’s Patient and Public Engagement (PPE) Group provides the Governing Body of the CCG with a formal and transparent procedure that contributes to fulfillment of its duty to involve patients and the public in shaping NHS services.
The PPE Group meets every other month and is chaired by the Lay Member for Patient and Public Engagement, who sits on the Quality and Clinical Governance Committee and the Governing Body. This ensures that the patient and carer voice is linked directly to the decision-making bodies of the CCG.
Membership of the group is open to anyone who represents a group, a special interest or a voluntary organisation. We welcome anyone who can represent the voice of our patients and carers. Organisations currently represented on the PPE Group’s membership include Catalyst, Voluntary Action South West Surrey, the Centre for Wellbeing at the University of Surrey and Sight for Surrey.
If you would like to join the PPE Group, please email firstname.lastname@example.org with your name and details of the group or organisation that you represent. We look forward to having you on board!
Further details regarding the remit of the PPE Group can be found in its Terms of Reference. Minutes of past meetings can be seen below.
The PPE Group meets every other month. Minutes will be made available when they have been approved by members and signed by the chair.
Patient Participation Groups (PPGs) are a great way for patients to support their local GP practice. PPGs do many things – there is no set format. Most of our 21 member GP practices in Guildford and Waverley have a PPG – some have core members who meet regularly whilst others operate virtually. Contact your GP practice to find out how to join your local PPG and help to make stronger the relationship between patients and their practices. Practice details can be accessed via the GP Practices page of this website.
The CCG coordinates a quarterly meeting for the Chairs of PPGs in Guildford and Waverley, chaired by the CCG’s Lay Member for Patient and Public Engagement. Views and information are shared to mutual benefit. Through this relationship, PPG Chairs have been involved with several procurements of health care services, sitting on evaluation panels, contributing to decisions made by the CCG.
Terms of Reference for PPG Group
If you are a newly appointed Chair of a PPG in Guildford and Waverley or a Practice Manager who oversees a virtual PPG and you would like to attend these meetings, please email email@example.com with detail of you and your group.
Minutes of these meeting are made available as soon as they have been approved by members and signed by the Chair.
Clinical Commissioning Groups must make arrangements to ensure that individuals to whom the services are being or may be provided are involved (whether by being consulted or provided with information or in other ways)
a) in the planning of the commissioning arrangements by the group, b) in the development and consideration of proposals by the group for changes in the commissioning arrangements where the implementation of the proposals would have an impact on the manner in which the services are delivered to the individuals or the range of health services available to them, and c) in decisions of the group affecting the operation of the commissioning arrangements where the implementation of the decisions would (if made) have such an impact.
Section 14Z2 of the Health and Social Care Act (2012)
Guildford and Waverley CCG cannot be successful without involving and hearing from our patients and the public. Our decisions about how health care services are provided for our local population are significantly enhanced when this happens and we work to achieve this in a variety of ways e.g. carrying out focus groups with patient panels, organising regular meetings with stakeholders, ensuring patient stories are presented to the governing body and carrying out surveys to name a few.
We welcome feedback about your particular experiences of local NHS services, good or bad. Details of how to feedback can be found on this contact tab.
Opportunities in Guildford and Waverley
Opportunities in Surrey
Opportunities in England
There are no forums planned at present.
Reports and outcomes
Final Engagement Report - Children's Community Health Services [pdf, 300kb]
Engagement Summary - Children's Community Health Services [pdf, 300kb]
At this free public forum, attendees were able to:
Read our press release about the event here: Shaping the future for dementia care and support [pdf, 200kb]
PPE Forum Feedback Report - Development of the Joint Dementia Strategy [pdf, 200kb]
Skin disease in the UK is the second most common disease in adults and the most prevalent condition in children. The CCG undertook a programme of work to look at how the provision of dermatology services to the Guildford and Waverley CCG patient and carer population could be improved.
Read our press release about the new Dermatology Service in Guildford and Waverley: Maximising opportunity within Dermatology provision in Guildford and Waverley [pdf]
Dermatology Services Engagement Summary [pdf]
People have told us that better out of hours support would really help to prevent and manage a mental health crisis. This has led to the development of ‘Safe Havens’ across Surrey, starting in Aldershot. Their experience so far is that people undergoing a mental health crisis are less likely to go to A&E as they can find the expert support they need in a friendly, accessible place at the time they need it: the Safe Haven.
Following an extensive period of patient and carer engagement, NHS Guildford & Waverley Clinical Commissioning Group are now asking people in Guildford and Waverley, especially and most importantly service users and carers, where they would prefer a Safe Haven to be located.
We are aiming to have the Safe Haven up and running by the beginning of March 2016, ready to support and advise people when they feel most vulnerable.
Find out more in the Safe Haven Options Paper [pdf].
The vote for the Safe Haven closed on 4 December. We had a great response by email, post, via the website and in person. Thank you to everyone that took the time to have their say.
Of the 189 people that voted, 75% (142 people) voted for the Safe Haven to be located in Guildford alongside a Safe Haven Link Worker covering Guildford and Waverley. Further details on the outcome of the vote and, most importantly, the important next steps to get the Safe Haven up and running by the end of March 2016 can be found in the Safe Haven Outcome and Next Steps report [pdf].
The CCG held a PPE Forum on the 22 October to ask ‘What should the CCG focus on next year and beyond?’. A big thank you to the 33 delegates who participated in workshops covering urgent care, scheduled or planned care, mental health and integrated care. The diverse range of delegates contributed a range of ideas and points of view to the discussion. This participation is essential if the CCG is to meet the health needs of the varied population that we all work so hard for.
The majority of delegates said that the venue was a good choice and at our PPE meeting on 3 November, the Healthwatch Surrey representative heard the PPE members say that the event was an excellent afternoon. Whilst it is lovely to get such positive feedback, there are always improvements to be made. The CCG want to build on this event and forward plan three PPE Forums for April, July and October 2016 (dates to be confirmed).
The CCG is committed to involving patients and carers and ensuring that views expressed at our events are duly considered and incorporated into future models of care. A report of the forum will be available shortly, to explain how these views have been taken forward.
Download the event flyer [pdf]
Visit https://www.surreysays.co.uk/ to find out about other current and future public consultations in Surrey. You can also find information on closed consultations.
Healthwatch Surrey routinely seeks views from patients and the public regarding a wide range of issues. They carry out targeted surveys regarding particular issues as well as welcoming particular insights and stories. You can share your experiences via the Healthwatch Surrey website. Live consultations are also available to view.
You can share your experience in a number of ways:
You can find reports of the work carried out by Healthwatch Surrey on their website.
Healthwatch Surrey want to find out about your experiences of leaving hospital in 2016. This process is known as "hospital discharge". If you or a family member have an experience of leaving hospital this year, they would really like to hear from you. This will help them understand the quality of hospital discharge in our area, and work with local hospitals to find ways to improve future experiences.
Patient experiences of hospital discharge report, June 2017
Public Health want to continually improve the services we offer to Surrey residents in terms of quality, availability and access.
This survey is your opportunity to tell us what you think of our Sexual Health services and/or to reflect on your experiences as a service user. Whether it's just a comment or you have something good or bad to say.
Visit the Surrey Says website to complete the survey by 31 December 2016.
The Surrey Tobacco Control Strategy 2016-21 sets out why and how we need to work together to reduce the harmful effects of tobacco in Surrey.
Surrey County Council Public Health are committed to working together with our partners including residents, to make this strategy the best it can be for our population. Reducing the harm caused from tobacco can only be delivered by multiple partners which is why it is important to consult with as many people as possible.
Your contributions and opinions are important and valued so we would be grateful if you could take the time to complete the survey based on the strategy.
Visit the Surrey Says website to complete the survey by 2 November 2016.
The CQC's inspection of South East Coast Ambulance Service and Moorfields Eye Hospital begins in June. The CQC would like to know what the residents of Guildford and Waverley think about the services provided by these two services.
You can share your experiences with the CQC in confidence in the following ways:
Under Surrey County Council’s current charging policy, many people living at home receive their support free of charge. However, some people have to pay towards services such as home care and day care and most people have to pay towards respite care. Central Government funding is reducing while the demand for services is increasing as more people need support to live at home.
Visit the Surrey Says website to provide your feedback on four different proposals by 16 June 2016.
Surrey County Council commissions this service. They are very interested in hearing about your opinions of their Surrey wide Mental Health Promotion service - First Steps. The service aims to help people find their way back to emotional wellbeing and offers a range of self-help resources, educational sessions, training and signposting of people to other relevant services.
To access the survey and supporting information for members of the public, please visit the Surrey Says website.
To access the survey and supporting information for provider organisations, please visit the Surrey Says website.
NHS England are asking people to share their views and experience of mental health services for veterans to help improve future care across England via an online national survey. This survey provides a chance for veterans to share their experience and views of existing mental health services and for NHS England to understand the reasons why some people have not sought or received support and treatment.
To access the survey and supporting information, please visit the NHS England consultation hub. The deadline for responses is 5pm on 31 March 2016.
Public Health Surrey want to hear your views on, and experience of, Substance Misuse Services in Surrey. The vision of Public Health Surrey is to commission a 'wrap around' Substance Misuse service, which endeavours to continually look to improve outcomes for service users in Surrey.
You can provide your feedback by visiting the Surrey Says website by 28 February 2016.
The NHS and Surrey County Council are planning what community health services should be available in future. We want to make sure that people's needs are at the centre of all planning and that everyone's needs are met.
There are lots of different types of community services, such as:
The following questions were asked:
Details about the Community Health Services review and the public engagement events held in October and November 2015 are on the North West Surrey CCG website.
Residents from across Surrey were asked to give their views on stroke services in September 2015.
The six Clinical Commissioning Groups (CCGs) in Surrey are reviewing stroke services available across the county. While our doctors, nurses, therapists and others do an excellent job, national and local research shows that it might be possible to save more lives, reduce levels of disability, and improve support for patients.
Over the coming months CCGs will be working with residents, voluntary groups, and health and social care partners to develop options for what future services might look like. We are keen to hear from patients, carers and members of the public. Your feedback will help to shape our plans.
To find out more about current stroke services and the review, please visit www.surreystrokereview.uk.
Last year 1.1 billion prescription items were dispensed in primary care at a cost of £9.2billion. This cost coupled with finite resources means it is important that the NHS achieves the greatest value from the money that it spends. We know that across England there is significant variation in what is being prescribed and to whom. Often patients are receiving medicines which have been proven to be ineffective or in some cases dangerous, for which there are other more effective, safer and/or cheaper alternatives.
Clinical Commissioning Groups (CCGs) asked for a nationally co-ordinated approach to the development of commissioning guidance in this area to ensure consistency and address unwarranted variation.
The consultation proposes national guidance for CCGs on medicines which can be considered to be of low priority for NHS funding, provides you with information about the proposals and seeks your views on them. It will close on Saturday 21 October.
NHS England’s ambition is for patients and the public to be at the heart of everything we do, in line with the values of the NHS Constitution. The views of patients and the public, and our staff, are very valuable to NHS England to shape their future approach to participation. The draft Framework for Patient and Public Participation in Primary Care Commissioning has been produced by a working group including internal and external stakeholders. NHS England are now seeking comments on this draft. Please visit the NHS England Consultation Hub website to find out more information and provide your comments.
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