How we use your information

The purpose of this guidance is to inform individuals of the type of information about you that NHS Guildford and Waverley CCG holds, how this information is used, who we may share it with, how we keep it secure and confidential, and how you can access it. This guidance applies to all individuals whose information is held by the CCG including service users, staff of the CCG, and visitors to our offices. The information provided forms a ‘fair processing notice’ which is required under data protection legislation.

Fair Processing Notice rev. Nov 2018 [pdf, 200kb]


Freedom of Information requests about NHS Guildford and Waverley Clinical Commissioning Group activities


The Freedom of Information Act (FOI) 2000 gives you the right to request access to all types of recorded information held by public authorities, including NHS organisations.


How to make a Freedom of Information request


We are committed to keeping you informed about your local NHS services in Guildford and Waverley, so we already publish a wide range of information about what we do.

Before making a FOI request check to see if the information you are looking for is already published by us on this website as part of our Model Publication Scheme or our Policies, Strategies and Plans

FOI requests must be submitted in writing via post or email. Your request will not be treated as an FOI request if you call or ask in person. You will need to include:

  • your real name (please note, requests submitted under a pseudonym will not be accepted)
  • your address (email addresses are acceptable)
  • a description of the information you wish to obtain.


Where to send your FOI request


Freedom of Information requests relating to NHS Guildford and Waverley CCG are handled by NEL CSU.

FOI requests should submitted via

  • post:

    Freedom of Information Team
    1 Lower Marsh
    SE1 7NT

You will receive an acknowledgement by email and a full reply within 20 working days unless an exemption applies.



Privacy Notice for the public on Population Health and the use of data


The Surrey Heartlands Partnership which includes your GP practices and CCGs are working with partners to link local data together to make better decisions on the care of our citizens.  What this means is that data that is held in GPs, Hospitals and community care can be linked to see what the needs of the local population are. This will help partners improve care for groups of people in the community. This is called a Population Health approach. 

Whilst the data will be linked, those partners will not be able to identify individuals as any identifiable data will be removed. If there is a need to identify individuals then this can only be done by the GP or other organisation that holds that data .

This is an innovative approach to supporting our citizens, for more information please read the full notice.

Privacy Notice: Use of GP Practice Data for Commissioning Activities and Population Health Management [pdf, 150Kb]



NHS National data opt-out programme - Your Data Matters to the NHS



Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments.

In May 2018, the strict rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and always being clear about how it is used.

You can choose whether your confidential patient information is used for research and planning.

To find out more visit:

Make your data choice online:



Surrey Care Record Update


The Surrey Care Record is undergoing a review in the light of a number of recent developments including the need to align closely with the new regional Thames Valley and Surrey Local Health and Care Record (TVS LHCR).

No patient data is currently being shared and to ensure accuracy of advice to patients and the public, the content of this page is being revised to reflect changes in operational conditions. New material will be uploaded as soon as it becomes available. More information about Thames Valley and Surrey Local Health and Care Record can be found here.


Why share health and care records?

Patients will not have to repeat their medical history or social care information every time they deal with a new member of staff or organisation. This will avoid errors, such as forgetting the name or dosage of an important medication.

In an emergency the health professionals would have access to basic health information (such as any medication you may be taking or allergies you may have) which will help them provide the best and most appropriate care.

Care professionals will be able to find shared information when they need it – such as any test results – helping to avoid unnecessary appointments and further tests.


The power of shared health and care records

Harnessing the power of digital services and innovation to enable individuals and communities to manage their health and stay well.

Mobilising data using advanced analytics to help focus resources and improve patient outcomes.

Engaging people in their own care and treatment – improving outcomes, reducing unnecessary follow up appointments, and reducing emergency admissions.

Sharing information between GPs, hospitals, community, mental health and social care for the benefit of patients.


Page updated:30 December 2019
Next review due:30 December 2020
Model Publication Scheme:Class 7: Policies and procedures
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