On this page:



Equality, diversity and inclusion


Everyone in Surrey is likely to use NHS services at some point in their life, whether it is visiting your local GP, asking the pharmacist for advice on cold and flu medication or visiting hospital.

At NHS Guildford and Waverley Clinical Commissioning Group we believe that whoever you are and whatever your health needs you should receive a high quality service every time you walk through our doors. Working closely with two other CCGs in the Surrey Heartlands Health and Care Partnership we commission care for more than 850,000 in the local area, and we’re dedicated to providing the best care for our local population.


What is equality and diversity? Why is it important?

Equality is a legal principle to eliminate discrimination and promote equality of opportunity to people and groups. The Equality Act 2010 defines this protection based on protected characteristics. These are:

  1. Race
  2. Sex
  3. Gender
  4. Identity
  5. Age
  6. Sexual orientation
  7. Religion or belief
  8. Marriage and civil partnership
  9. Pregnancy and maternity


Diversity aims to recognise, respect and value people’s differences to enable them to contribute and realise their full potential by promoting an inclusive culture for all who work to take forward the vision of the CCG.

We’re committed to eliminating unlawful discrimination and promoting equality of opportunity. We do this in the way we commission healthcare services and by developing a diverse and well supported workforce, which reflects the population we serve. As a CCG, we are fully committed to:

  • making sure that the health care services we commission are fully accessible and maximise health outcomes for all
  • providing working environments that are free from discrimination and where there is equality of opportunity
  • fostering good relations between people who share a protected characteristic and those who do not.


How do we do this? And what have we done so far?

We know how important it is for every resident of Surrey to have equal access to NHS services. We are committed to engaging with diverse communities across the local area to ensure the services we commission are accessible to all.

Every year the CCG has a legal responsibility to publish a report outlining our work on this important agenda. You can read more in our latest report. You’ll also find useful documents on our publications page as well as guidance on our useful links section.

For more information, please contact the Amraze Khan, Senior Engagement and Equality Manager via gwccg.info@nhs.net. You can also stay updated with the work of the CCG by following us on Twitter and liking our page on Facebook.


Accessible Information Standard


In June 2015 the Standardisation Committee for Care Information (SCCI) approved a new Accessible Information Standard (SCCI1605 Accessible Information). This means that all organisations providing NHS or adult social care must follow the accessible information standard by law (under Section 250 of the Health and Social Care Act 2012).

The Accessible Information Standard (AIS) is a regulation which applies to provider organisations and not CCGs, but we’re working towards implementing the standard wherever possible. Work is currently ongoing to install new software on the CCG website, to give people the chance to access the website in different formats, suited to their needs. This includes translation of text, enlarging text and creating audio files from online content. We’ll let you know more once this service has launched.

The aim of the AIS is to make sure that people who have a disability, impairment or sensory loss get information they can access and understand, and any communication support that they need. This includes making sure that people get information in different formats if they need it, for example in large print, braille, easy read or via email.

From 31 July 2016 all organisations that provide NHS or publicly funded adult social care must have fully implemented and conform to the AIS. Many organisations the CCG has commissioned are working towards a full implementation.

To help GP practices and health providers to meet this standard they need to do five key things that they will need your help and consent with:

  1. Identify needs
  2. Record needs
  3. Flag needs
  4. Share needs
  5. Meet the needs



As a commissioner, we will support providers to comply with the AIS, including through contracts and performance management, and must seek assurance from providers. Organisations are required to publish information about the standard and how they comply with it.

If you’d like to know more, NHS England has some information explaining the AIS on its website.

If you need any of our CCG publications in an alternative format please contact us via:


01483 405540 or SMS text 07827 663749



How do the decisions we make and the services we commission affect people who share different protected characteristics? As a public sector organisation, the CCG must publish information to show our compliance with the Equality Duty.




You can also read more about the work of the CCG and our performance in our Annual Report and Accounts.



We are updating our equality, diversity and inclusion strategy for 2019 and beyond soon, so keep an eye on this page for more information.


Equality Analysis

Equality Analysis is a best practice method to demonstrate due regard to the general public sector duty under the Equality Act 2010 to eliminate discrimination, advance equality of opportunity and foster good relations between people from different groups.

The purpose of an Equality Analysis (EA) is to examine the extent to which a proposed service change/policy/strategy may impact differently on different members of the community and, where appropriate, prompt the consideration of alternative measures to ensure an equal standard of service is accessible to all.

Analysis must be carried out when considering service change within a contract or through formal procurement to ensure that the health needs of all protected groups are considered and addressed through the service redesign process.

It should also be carried out in the following circumstances in relation to the CCG’s policies:

  • Where a new policy or function is planned
  • Where an existing policy or function is to be altered significantly
  • Where a function has not been assessed for three years.


All completed equality analyses for service developments are shown below:



CCG policies can be found on our website under Publications.


Workforce Race Equality Standard


The Workforce Race Equality Standard (WRES), is a programme of work undertaken by NHS England looking at the treatment of black, Asian and minority ethnic (BAME) colleagues across the NHS. WRES aims to better understand why BAME staff are treated less favourably than white staff in the workplace and to facilitate the closing of those gaps. Implementing WRES is a requirement for all NHS commissioners through the NHS standard contract.
As an organisation we’re working hard to ensure we continue to build an inclusive culture where diverse talent is appreciated and cared for. As a part of Surrey Heartlands Partnership of CCGs we have around 500 members of staff, providing services and care for around 850,000 local people. We carry out a number of initiatives including our staff surveys to recognise how well we are doing and ensuring we strive to become better.

Progress on this important agenda of work is currently continuing and will form a key strand of the inclusion and diversity strategy the CCG is developing.


Page updated:25 April 2019
Next review due:24 April 2020
Model Publication Scheme:Class 5: Priorities and how we are doing
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website