NHS 111, Walk in and Out of Hours


If you feel that you need to see a doctor outside of GP practice opening times (known as ‘out-of-hours’) and it is not an emergency that requires treatment at the Accident and Emergency department, please call 111.

You will be directed to the right service to meet your needs:





NHS 111


NHS 111 is much more than a helpline – if you're worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser.

Depending on the situation, the NHS 111 team can connect you to a nurse, emergency dentist or even a GP, and can arrange face-to-face appointments if they think you need one.

NHS 111 advisers can also assess if you need an ambulance and send one immediately if necessary.


When should I call NHS 111?

If you're worried about an urgent medical concern, call 111 and speak to a fully trained adviser.

For less urgent health needs, contact your GP or local pharmacist.


How does NHS 111 work?

The NHS 111 service is staffed 24 hours a day, 7 days a week by a team of fully trained advisers. They will ask questions to assess your symptoms and, depending on the situation, will then:

  • give you self-care advice
  • connect you to a nurse, emergency dentist or GP
  • book you a face-to-face appointment
  • send an ambulance directly, if necessary
  • direct you to the local service that can help you best with your concern

NHS 111 website. For easy read information on NHS 111 please click here.




 Out of Hours Services in Surrey (use when your GP surgery is closed and by appointment only)

If you feel that you need to see a doctor outside of GP practice opening times (known as ‘out-of-hours’) and it is not an emergency please call 111. The 111 service may arrange for you to see a GP using the local NHS Out of Hours services in Surrey.



How the Surrey GP out-of-hours service works

The Surrey GP Out of Hours Service provides advice, information and treatment for NHS patients who become unwell during the out-of-hours period when their own GP surgery is closed.

Surrey GP Out of Hours service does not offer walk-in appointments, so access to the service is via the national NHS 111 call line. In Surrey this is a service provided by the South East Coast Ambulance Service (SECAmb) in partnership with Care UK, from their base in Dorking.



How to access the Surrey GP out-of-hours service

Telephone: 111
Website: http://www.surreyoutofhours.nhs.uk/
Patients can only use this service by appointment only. Call 111 first. These are not walk-in centres.

Calls to NHS 111 are free from mobile phones and landlines and the service can be accessed 24 hours day, 365 days a year by dialling 1-1-1.



Where you can see a Surrey GP out-of-hours

The NHS 111 team will assess your condition over the phone and if it is clinically appropriate, they will refer your case to the out-of-hours service.  This will then result in either:

  • A face to face appointment to attend a primary care centre to see a doctor


  • A home visit from one of our doctors

GP out-of-hours services are provided Monday to Friday from 6.30pm to 8.00am, and for 24 hours at weekends and during bank holidays.

There are three Primary Care Centres (PCC) in the Guildford and Waverley area that provide this service.



Opening Days / TimesRoyal Surrey County Hospital
(Haste Wing)
Cranleigh Village
Monday to Friday18.30 to 08.0018.30 to 08.0018.30 to 08.00
Saturday & Sunday18.30 Friday evening to 08.00 Monday morning 18.30 Friday evening to 08.00 Monday morning18.30 Friday evening to 08.00 Monday morning
Bank Holidays18.30 Friday evening to 08.00 Monday morning18.30 Friday evening to 08.00 Monday morning18.30 Friday evening to 08.00 Monday morning

Primary Care Centre
Royal Surrey County Hospital
Haste Wing
Egerton Road

Primary Care Centre
Haslemere Hospital
Beech Road
GU27 2BJ
Primary Care Centre
Cranleigh Villiage Hospital
High Street
More InformationWebsiteWebsite




Treatment provided via the Out of Hours GP service

This out-of-hours service is for urgent cases only. If your problem isn’t urgent, please contact your GP surgery when it is next open.

The service is not able to provide repeat prescriptions. For repeat prescriptions, please contact your own GP surgery during their opening hours.

This is not a walk-in service, so please do not simply turn up to a primary care centre. You will need to have called NHS 111 and been advised to use the service before you can be booked into a PCC appointment to be seen.

Home visits are predominantly for the benefit of housebound patients and will only be arranged on the basis of clinical need.




Walk-in Centre - Woking
Minor Injuries Centre - Haslemere
(use as an alternative to A&E in a non-emergency, no appointment needed)


How the Walk-in Centre works

Walk-in Centres provide nurse-led medical treatment when your condition is urgent but not an emergency, and can provide a quicker and more appropriate route to treatment than hospital Accident and Emergency departments (A&E). No appointment is needed.



How the Minor Injuries Unit works

The Minor Injury Centre sees adults and children aged 2 years and over with a minor injury, including people with cuts, sprains, suspected minor fractures. No appointment is needed.



Where you can visit a Walk-in or Minor Injury Centre

There are two locations in the vicinity of Guildford and Waverley that provide this service.



Opening Days / TimesHaslemere
Minor Injuries Unit (MIU)
Walk-in Centre
Walk-in Centre
Monday to Friday09:00 to 17:00Closed08:00 to 20:00
Saturday & SundaySaturday 9:00 to 17:00 Closed SundayClosed08:00 to 20:00
Bank HolidaysClosedClosed08:00 to 20:00
Telephone01483 782 334Closed01483 846 209
AddressHaslemere Hospital
Church Lane
GU27 2BJ

Woking Walk-in Centre
Heathside Road
GU22 7HS

More InformationWebsiteClosed indefinitely due to building fire Website



Treatment provided at the Minor Injuries Unit:


At MIU, treatment is given for the following minor injuries:

  • Bites / stings
  • Cuts / grazes
  • Minor burns / scalds
  • Minor eye / ear injuries, including removal of foreign bodies from the ears or nose
  • Minor head injuries
  • Removal of splinters
  • Sprains / strains / limb injuries
  • Suspected fractures / suspected broken bones
  • Neck pain


At MIU treatment is not provided  for (visit your GP or go directly to Accident and Emergency / dial 999 in  an emergency):

  • Allergic reactions
  • Asthma / breathing difficulties
  • Earache / ear infections
  • Mental health problems
  • Pregnancy related problems
  • Injuries that require a neck, chest or back x-ray
  • Serious injuries
  • Severe chest pain – dial 999
  • Sore throat
  • Stomach pain / vomiting / diarrhoea

This is a nurse led service and if you need to see a medical professional for an ailment or condition that is not due to a minor injury, then please make an appointment to see your GP. The service is not for life threatening injuries and if you require urgent medical attention / assistance then please contact 999.



Page updated:11 October 2018
Next review due:9 April 2019
Model Publication Scheme:Class 9: The services we commission

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