This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Better Care Together: Guildford and Waverley


 

 


When did you last need urgent care?     Where do you go to for urgent care?

 

Urgent care services in Guildford and Waverley consist of

  • NHS 111
  • GP practices providing pre-booked and same day appointments
  • GP Out of Hours which is accessed by calling NHS 111 and includes some home visiting services
  • Safe Haven Guildford
  • CYP Haven Guildford
  • Minor Injuries Unit at Haslemere Hospital
  • Community Pharmacists
  • A&E at Royal Surrey County Hospital

 

NHS Guildford and Waverley CCG is reviewing the urgent care services that serve people living in Guildford, Waverley and the immediate surrounding areas with our local health and care partners. This is being informed by guidance from NHS England on Urgent Treatment Centres.

 

Better Care Together Engagement film (with subtitles and BSL)

 

Better Care Together Engagement film

 

  

The Case for Change


 

Find out more about Better Care Together via the Case for Change which can be downloaded below.

 

Better Care Together: Case for Change [pdf, 3Mb]

 

Better Care Together: Case for Change Easy Read version [pdf, 7Mb]

This has been made accessible (to screen readers and other devices) by adding Document Descriptions, setting Tab Order Properties, setting Reading Language (English), adding Tags. Alternative text has been added to images which convey essential information. In this document this only applies to the logos at the top of the first page. All other images are purely decorative and do not need alternative text.

 

 

How we involve people


 

We take several approaches to involving people in our work – creating different ways for people to tell us what they think and influence our plans. Everything we hear from the public and stakeholders is carefully considered and used to inform our ideas and plans.
 
 
Stakeholder Reference Group

 
In 2019 we set up our Stakeholder Reference Group to ensure we have the voices of local people and their representatives at the heart of our planning. The group meets monthly and is made up of diverse community voices and healthcare representatives who play a central role in scrutinising and commenting on our plans as they develop.

Group members include:

  • Local community/voluntary sector representatives
  • Borough Council and Surrey County Council representatives
  • Healthwatch Surrey
  • Local residents/patient representatives

 
If you are interested in joining our Stakeholder Reference Group please contact us on 01483 405 468.

 
CCG engagement channels

 
We also engage by building on existing local activity led by the CCG, which has its own patient and public engagement group. The group helps us to understand local priorities and how changes to NHS services could impact on local people. All contributions are recorded and considered, ensuring that patient views influence the development of our plans.

 
Digital channels

 
We use social channels such as Twitter and Facebook to update people on our plans, live tweet from events, take feedback and answer questions. Follow the conversation by searching for #BetterCareTogether

 

 

Engagement Report


 

Extensive engagement with a wide range of stakeholders took place in September 2019 to inform the future delivery of urgent care in Guildford and Waverley. The report of this engagement was published in early January 2020 with those who shared their contact details with us being notified of its publication.

Better Care Together Engagement Report, January 2020 [pdf, 1.5Mb]

 

Contact us


 

gwccg.info@nhs.net               01483 405 468               07917 087 560

 


Page updated:6 January 2020
Next review due:4 July 2020
Model Publication Scheme:Class 6: How we make decisions


 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website