On this page:

  • Adult Social Care Online
  • Free NHS Health Checks in Surrey
  • Patient Choice and Shared Decision Making
  • Support Groups in Surrey
  • Surrey Information Point
  • Support for Surrey residents with Learning Difficulties & Disabilites
  • Support for the Gypsy Roma and Traveller community in Surrey
  • Dementia Awareness
  • Surrey Telecare
  • Fostering in Surrey
  • Surrey Family Support Programme
  • Health Exercise Nutrition for the Really Young - HENRY in Surrey
  • UK Power Networks Priority Services Register



Adult Social Care Online

To find out if you, or someone you know, can get help from Adult Social Care, please visit the Surrey County Council Adult Social Care Portal.

This quick online checklist will:

  • Tell you if you are likely to qualify for social care support from Surrey County Council
  • Signpost you to local services that are relevant to your needs
  • Help you decide whether to continue with a more detailed assessment
  • Tell you if you are likely to have to pay for support, and estimate how much that may be

Residents can still request an assessment by contacting Adult Social Care directly using the contact details below. Additionally if you feel that your needs are urgent and you need immediate support, please also contact ASC directly using these contact details:



Free NHS Health Checks in Surrey


If you’re aged between 40 and 74 and have not had a stroke or been diagnosed with heart disease, high blood pressure, kidney disease or diabetes then you might be eligible for a free health check. Having an NHS Health Check will better prepare you for the future and will enable you to take steps to maintain or improve your health.

Visit www.healthysurrey.org.uk/healthchecks.



Patient Choice and Shared Decision Making

Your choices in the NHS. Modern medicine is more a partnership between doctor and patient than ever before. The pages in this section include simple tips to help you get the most out of your local NHS services.

Choosing a hospital. If you need to go to hospital to see a specialist, you have the right to choose which hospital you're referred to by your GP.

Shared Decision Making (SDM) is the conversation that happens between a patient and their health professional to reach a healthcare choice together. This conversation needs patients and professionals to understand what is important to the other person when choosing a treatment.



Support Groups in Surrey

  • Cruse Bereavement Care - South West Surrey - provides a service to anyone bereaved by death who lives in the Guildford, Surrey Heath and Waverley Borough Council areas.
  • Guildford Advice Services (GAS) Network - a network of advice and information providers delivering services within the borough as well as those work with clients who have advice needs.
  • Surrey Arrhythmia Support Group - Surrey's patient support group for Arrhythmia patients hold monthly meetings in Epsom.
  • Surrey Against Domestic Abuse - a multi agency partnership in Surrey, made up of organisations that deal, either directly or indirectly, with the effects of domestic abuse.
  • Surrey Drug and Care (SDAC) - operates a helpline open to callers 24 hours a day, 365 days a year to offer help and support for anyone who
    is concerned about the problems that drugs and alcohol cause.
  • Sight for Surrey - committed to working with blind and partially sighted people in Surrey, and to provide services so they may lead fuller, more independent lives.
  • TALK - a charity, part funded by NHS G&W CCG, that supports people with aphasia and their families in Surrey. We have six groups in different parts of Surrey offering long-term social support to people with aphasia.



Surrey Information Point

It's important to know your options before making decisions about care and support.

Do you or someone you care for need information on local services, welfare benefits, health care, community transport or simply how to stay safe at home? Perhaps you're a carer and need to know how to get support to help you in your caring role?

There are several ways you can get the information you need:

Visit: www.surreyinformationpoint.org.uk
Call: 0300 200 1005
Text: 07527 182861



Support for Surrey residents with Learning Difficulties & Disabilities

  • SEND Surrey - Surrey Local Offer - The Local Offer contains information about services relating to special educational needs, disabilities, education and more. Find local activities, groups and support near you and find information about how to access Council and NHS funded services.
  • Surrey County Council Disability Register. Helps anyone with a disability or impairment living within Surrey to be independent and to lead a fulfilling life. It opens doors to new networks and contacts, which you can use to keep informed and up-to-date with what is happening.
  • Surrey County Council Partnership Boards for people with disabilities - The partnership boards represents the interests of many organisations, including carers and service users.
  • Surrey Coalition of Disabled People - Working together to promote equality of opportunity and independent living for disabled people in Surrey. The Surrey Coalition is run and managed by disabled people for disabled people. The aim of the Surrey Coalition is to campaign and promote the rights of disabled people to have equality of opportunity and to live independently.  Visit the Surrey Coalition news pages for the latest news, updates and events.
  • Surrey Health Action - Promoting good health for people with learning disabilities in Surrey.
  • Learning for adults with learning difficulties or a disability - Are you a learner with additional needs or support requirements? Surrey County Council run courses for adults with learning difficulties and/or disabilities in North and South-West Surrey. These courses are designed to enable people with a learning difficulty or disability to learn new skills such as: art and design, ICT skills, pottery, performing arts, first aid, performing arts, textile crafts, gardening and many more.
  • Surrey Library Direct Service. Supporting the residents and carers of Surrey with services for those with disabilities.
  • Surrey Police Pegasus Scheme - this is for people who find it hard to communicate with the police.



Support for the Gypsy Roma and Traveller community in Surrey

  • GRATIS helpline (Gypsy Roma And Traveller Information Surrey) All GRT people in Surrey can call the contact centre on 0300 200 1004 and ask for GRATIS. They will then be transferred to the Family Information Service, who have all done the GRT training.
  • Brighter Futures for GRT children and young people, a short film on YouTube to raise awareness of Surrey's GRT communities and of Brighter Futures.



Dementia Awareness

Dementia currently affects 1 in 13 older people in Surrey and this number is expected to increase by 25% by 2020. This is why we all need to play our part in helping those living with dementia to live well for longer. It’s the small things that count. Find out more about sources of Dementia help and support in Surrey via: www.dementiafriendlysurrey.org.uk



Surrey Telecare  

Surrey Telecare is a partnership initiative set up by the District and Borough councils and Surrey County Council, to ensure residents can benefit from simple equipment that keeps people living independently at home giving family members peace of mind. More information is available from your local District or Borough Council.



Fostering in Surrey

Surrey County Council is calling on its residents to learn more about fostering opportunities. To find out more, go along to a fostering open event or visit www.surreycc.gov.uk/fostering  for more information.



Surrey Family Support Programme

This is Surrey's approach to the Government's troubled families programme and has been agreed between the council, Surrey Police and district and borough councils.  The Government has defined troubled families as those families that meet each of the following criteria:

  • families who have children not attending school
  • families who are involved in anti-social behaviour
  • families who have an adult claiming an unemployment benefit

This programme aims to develop effective family support for all vulnerable families which will see more adults in training, learning and employment, improved parenting skills, better family budgeting and more engagement in education. It will also improve partnership working across agencies and improve community outcomes, therefore reducing distress from anti-social behaviour and offending.

The Surrey Family Support Programme website contains contact details for the Guildford and Waverley Family Support Teams, guides for families and practitioners and a guide for practitioners making referrals into the programme.



Health Exercise Nutrition for the Really Young - HENRY in Surrey

Rising obesity rates pose a serious challenge to public health in Surrey with one in four children being either overweight or obese. An obese child is more likely to become an obese adult with an increased risk of developing obesity-related health problems including type 2 diabetes, heart disease and some cancers.

Surrey County Council’s Public Health and Early Years teams have commissioned the HENRY programme (Health Exercise Nutrition for the Really Young) with the aim of preventing childhood obesity right from the start of a child’s life. HENRY has undergone a national evaluation which shows it is effective in producing sustainable positive behaviour changes in family eating habits and reducing physical inactivity. CCGs along with all health and care partners caring for families with young children have a role in promoting the HENRY programme to families.

For more information about the current list of available courses please visit the following pages on the HENRY website or contact Julie Kenward, HENRY in Surrey Project Manager, Tel 01483 225596/ 07850708069:

For more information about the Surrey Nurturing Links team, a Surrey based charity offering a range of training and services to support children, families and the professionals that work with them, visit their website http://surreynurturinglinks.org.uk.



UK Power Networks Priority Services Register

Do you need extra support during a power cut or do you know someone else that would need extra support? If so, sign up to the free Priority Services Register run by UK Power Networks for the residents of Guildford, Waverley and the South East of England.

By joining the register, you will receive:

  • A priority phone number that you can call 24 hours a day
  • A welcome pack with useful advice about preparing for a power cut
  • Regular text message or phone updates during a power cut
  • Extra support from the British Red Cross

Who can apply

  • Customers who are dependent on medical equipment
  • Customers who are chronically ill
  • Customers with a disability
  • Customers who are visually impaired or blind
  • Customers who are hearing impaired or deaf
  • Elderly customers
  • A nursing or residential home
  • Customers with young babies in household
  • Any other case that you would like them to consider

Register for free on the UK Power Networks website.


Page updated:23 March 2018
Next review due:23 March 2019
Model Publication Scheme:Not part of the MPS
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