Information on this page


Acute Services


Specialised and urgent services provided within a hospital environment. These typically include elective surgery and non-elective or urgent intervention. When necessary we buy specialist care as required from other providers.
Locally the hospitals that provide acute care are:

For more information about NHS Acute services, please read more here.



Proactive Care Service

What is the Proactive Care Service (PCS)?

Patients and carers have told us that they would like their care to be more joined up with everyone working together to support them.

The Proactive Care Service, or PCS, is just that: a group of professionals committed to working together to support people with their health and care needs. It comprises of community nurses, GPs, mental health practitioners and social workers, all working to the same goal: your care as you choose.

The PCS team will:

  • Carry out a single Trusted Assessment of your health and care needs
  • Co-ordinate a programme of care that is tailored to these needs
  • Make sure you receive the services that are most appropriate for you, at the right time

Why have I been referred and what can I expect?

Your GP is able to refer you to the PCS because you have one or more long term condition(s).

You can expect a more streamlined and holistic experience of health and care services.

What are the benefits of being referred to the PCS?

  • You will only need to tell your story once
  • Care in, or close to, your home
  • You and your carer(s) and family will have more control over your care and support

Your consent to share information

Sharing information between health and social care professionals should improve the quality of your care and your experience of this care. To share your information however, we need your consent.

First of all, your GP will ask if you are happy to be referred to the PCS. You need to be aware that your information will be discussed and shared with members of the PCS team.

If you would prefer NOT to have your information discussed or shared by this team, then you won’t be referred. The care provided by your GP will not be affected. If you do provide consent then your information will be shared with the team. You can change your mind about this at any time. Please speak to your GP.



Community Services


A broad range of services provided in the community (i.e. not by a hospital or GP practice). This typically includes a range of mental and physical health & wellbeing services provided to many, often vulnerable, people, families and communities. These services range from health promotion to end of life care, falls prevention to prison in-reach services and include health visiting, district nursing and community mental health services, learning disability services and sexual health clinics.

Don't forget to visit us on Facebook/Twitter to read more about local community campaigns and health promotions.

Locally, our Community Hospitals are:

  • Cranleigh Community Hospital
  • Haslemere Community Hospital
  • Milford Community Hospital

For more information on NHS Community services, please read more here.


Community Dermatology Services

Ashford and St. Peter’s Hospitals NHS Foundation Trust (ASPH) is working with another dermatology service called Sussex Community Dermatology Service (SDS) to provide clinics on behalf of ASPH. Therefore, patients may receive an appointment from this organisation.

Clinics are provided in a range of locations across Guildford and Waverley:


Outpatients 3, Royal Surrey County Hospital, Egerton Rd, Guildford, Surrey, GU2 7XX
Tel: 01483 464167


18 High St, Cranleigh, Surrey, GU6 8AE
Tel: 01483 273951


Church Lane, Haslemere, Surrey, GU27 2BQ
Tel: 01483 782300 (Reception)


Send Barn’s Lane, Woking, GU23 7BP
Tel: 01483 226330



National Diabetes Prevention Programme



The NHS National Diabetes Prevention Programme (NDPP) is a joint initiative between NHS England, Public Health England and Diabetes UK. It aims to prevent diabetes developing in people who have been found to have a higher than desired level of glucose (sugar) in their blood – known clinically as hyperglycaemia.

Once identified, patients are referred to attend a series of group-based sessions, comprising a minimum of 13 sessions spread over at least 9 months.  Referred participants will set and achieve goals and make positive changes to their lifestyle through weight loss, improved diet and increased levels of physical activity. Sessions are delivered predominantly in groups and are ‘face-to-face’. There are approximately 15 participants per session.

Appointed Provider

We have recently undertaken a regional procurement for the Diabetes Prevention Programme Provision across Surrey Heartlands. We have appointed a new provider, Independent Clinical Services (ICS) who started accepting referrals from 1st August 2019.

Please ask your GP to see if you are eligible for a referral to the National Diabetes Prevention Programme.

Venues for the course include:

  • Guildford Library
  • Park Barn Centre, Guildford
  • The Wilfred Noyce Centre, Godalming
  • Cranleigh Medical Practice
  • The Villages Medical Centre, Send.


For any queries about the programme, please contact the CCG via the Contact Us page.



Acute Community Eyecare Service

If you have a recent problem with your eyes, such as sore eyes, red eyes or visual disturbance, you can be assessed and treated by your local Acute Community Eyecare Service (ACES). This is a free NHS service available from a number of local opticians.

Download the patient information leaflet to find out what eye conditions are covered, how to book an appointment and which opticians in Guildford and Waverley provide this service.



Patient Transport Services in Guildford and Waverley


South Central Ambulance Service NHS Foundation Trust (SCAS) provides the NEPTS service for all patients who are registered with a GP in Guildford & Waverley.

NEPTS provides transport for patients who have a medical reason that means they are not able to travel for treatment by another method. It includes the following journeys:

  • To a planned outpatient appointment
  • To hospital for a planned admission
  • Home from hospital following your discharge
  • Home to the Surrey area from hospitals in other areas of the country

As resources are limited and are focussed on the patients with most need, there are eligibility criteria that must be met in order to access the service.

You can book your transport:

  • Online 24/7 through the NEPTS Patient Zone (see the ‘Managing your NEPTS booking’ section), or
  • By calling the Central Booking Line on 0300 123 9840 between 08:00 and 18:00, Monday to Friday
  • Healthcare professionals at your GP surgery or clinic can book your transport via our online booking portal 24 hours per day, 7 days per week, 365 days a year.

Please note that your first NEPTS journey must be booked by a healthcare professional or by calling the Central Booking Line. You can then use NEPTS Patient Zone to book subsequent journeys, manage your bookings and check your journey status.

PTS Patient information (via SCAS website)



Wheelchair Services and Personal Wheelchair Budgets in Guildford and Waverley


New Wheelchair Service Provider


Following a competitive tender process earlier this year, Millbrook Healthcare Group, specialist providers of wheelchair services and mobility equipment across the UK, will provide wheelchair services across Surrey from 1 July 2020.

This follows a joint procurement process carried out by the six Clinical Commissioning Groups (CCGs) across Surrey (led by NHS Surrey Downs CCG); NHS East Surrey, NHS Guildford and Waverley, NHS North East Hampshire and Farnham, NHS North West Surrey, NHS Surrey Downs and NHS Surrey Heath CCG.

A broad range of wheelchair service users, carers and clinicians from across Surrey were involved in designing the new provision of service throughout 2019, which saw invaluable advice, views and suggestions gathered on how we can improve this service to meet the needs of users. Millbrook Healthcare and the CCGs are committed to their ongoing involvement during the transition process and beyond, to ensure the new wheelchair service continually meets the expectations of service users and carers.

The new single provider will bring a fully integrated care model and personalised service ensuring that clinical assessments, repairs and maintenance, delivery and collection, specialist seating and ongoing support are all provided through one organisation and single point of access for clients.

The CCGs will now work closely with the current service providers to ensure a smooth transition (led by NHS Surrey Downs CCG), to ensure all patient records are carefully and confidentially handed over to Millbrook Healthcare so they can deliver a service that better supports the independence of people using wheelchairs from July 2020.

Updates on the new service and its development over the coming months will be provided on this page. Users will continue to access the service via their current provider up until July 2020 and will be contacted directly by the new provider in the new year.

Personal Wheelchair Budgets will continue to be offered.

For further information on the new wheelchair service, see our Frequently Asked Questions. Should you have any concerns or questions on the new service, please contact our Patient Experience team via the contact us page of this website.


Personal Wheelchair Budgets


From 2 December 2019, all those eligible for an NHS wheelchair, will have more control over decisions made about their care and choice of wheelchair with individuals to be entitled to personal wheelchair budgets.

Surrey CCGs in conjunction with NHS England are working closely with the Wheelchair Services to develop a Personal Wheelchair Budget offer to replace the current Voucher Scheme.

Personal Wheelchair Budgets are available for some wheelchair users to provide a greater choice of wheelchairs.

Under the new system individuals will have three options:

  1. Notional Personal Wheelchair Budget (standard NHS provision)
    This means the provision of a wheelchair which will meet an individuals identified needs.

  2. Notional Personal Wheelchair Budget with contribution
    This option allows an individual or another agency (such as a Council or a voluntary or charitable organisation) to contribute their personal budget towards an NHS wheelchair or add additional features.

  3. Third Party Personal Wheelchair Budget
    This allows an individual to use their personal budget as a contribution to buying a wheelchair from an independent retailer outside of the NHS. This is only available if the wheelchair is deemed clinically appropriate following a discussion with a Wheelchair Therapist.


During the assessment a clinician will work with the individual to identify their needs and establish what they want from their wheelchair. The individual will be given a personal wheelchair budget that is equivalent to the cost of their prescribed wheelchair. Depending on the type of personal wheelchair budget the individual has, they could have the option to top up the budget which may allow them to add an additional feature to their prescribed wheelchair or they could use their wheelchair budget to buy a wheelchair from another approved supplier.

Surrey CCGs recognise that from 2 December individuals have the right to ask for a personal wheelchair budget however capacity, resources and skills to meet all requests is likely to result in the need to prioritise and take a phased approach to the roll out of personal wheelchair budgets. CCGs will consider all requests on an individual basis and if unable to provide a personal wheelchair budget the individual will be signposted to commissioned services for a personalised conversation.

For more information please see:



Page updated:13 December 2019
Next review due:10 June 2020
Model Publication Scheme:Class 9: The services we commission
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