Children's Services


On this page:

Our pledge

  • Our pledge to children and young people. NHS Guildford and Waverley CCG is committed to improving health outcomes of the people in our region. We have pledged to improve healthcare for young children and adults.

Children's Community Health Services

Child and Adolescent Mental Health Services (CAMHS)

Special Educational Needs and Disability (SEND)

Looking after your children

Family Support and Information


Children's Community Health Services


NHS Guildford and Waverley CCG led a procurement for new Surrey-wide community health services for children in 2016, on behalf of six CCGs in Surrey, Surrey County Council and NHS England. Children and Family Health Surrey were selected as the preferred provider and started to provide this service on the 1st April 2017. Please visit the Children and Family Health website to find out more about the range of services they provide for children and families and how to access them.

Commissioners working alongside Family Voice developed principles and outcomes for this contract to which the provider will be held accountable. Find out more via the Contract Outcomes Framework.



Child and Adolescent Mental Health Services

Child and Adolescent Mental Health Services (CAMHS) in Surrey
(link to Healthy Surrey website)

CAMHS is the child and adolescent mental health service in Surrey. We promote emotional wellbeing and deliver preventative mental health services and treatment to children and young people with mental health problems.


Surrey CAMHS Whole System Transformation Plan, revised October 2019 [pdf, 3mb]

Guildford and Waverley CCG has been working with the other CCGs across Surrey to improve services for children, young people and their families who are experiencing mental health issues. This Whole System Transformation Plan sets out an approach that aims to improve existing services as well as investing in new services, with a particular focus on developing new services that seek to provide support to children, young people and their families as early as possible.

By adopting this more preventative and supportive approach, we aim to help prevent children and young people from developing more complicated mental health issues and provide them and their families with more support to cope and deal with these issues. This plan has been heavily influenced by what children, young people and their families have told us they need; particularly the need for quicker access to mental health services and more supportive services for children, young people and their families.


Special Educational Needs and Disability (SEND) in Surrey


Surrey County Council has launched a major change programme with its partners to improve special educational needs and disability (SEND) services in Surrey. This is in response to the families, staff and partners who said that the system isn’t working as well as it should be for them. As a result, the programme, called SEND 2020, will involve working differently with our partners to transform SEND services. New legislation (the Children and Families’ Act 2014), also requires us to adopt a new approach, and as a first step we have been listening to and collecting feedback from families.

Information on the Surrey County Council website includes:

  • SEND Local Area Inspection 2016
  • SEND written statement of action
  • SEND Programme progress update report 2017
  • SEND strategy consultation 2018-19
  • Evidence to the Parliamentary Education Committee Inquiry: SEND
  • Surrey SEND written statement of action - sets out the additional focussed activity that has been put in place to address a number of issues raised in the inspection around the quality and consistency of SEND services to support children and young people. Ofsted and CQC have confirmed that this approach is fit for purpose and that it holds children and families at its heart.


The Local Offer

Surrey's Local Offer (link to Surrey County Council website) - the online hub for 0-25 year olds with special educational needs or a disability. The local offer is put together by Surrey County Council in partnership with young people and their families, and agencies and organisations that support them to:

  • provide information about all the services available in Surrey for children and young people with special educational needs and disabilities (SEND)
  • enable families to see more clearly which services are available in their area and how to access them
  • provide a way for families and young people to engage more easily with services that can benefit them
  • include provision from birth to 25 across education, health and social care and is being developed with children and young people, parents and carers, and local services, including schools, colleges, health and social care agencies.


Joint local area SEND revisit; inspectors publish letter

In March 2019, Ofsted and the Care Quality Commission carried out a joint review of Surrey’s progress in addressing weaknesses that were highlighted in a previous inspection in 2016. Surrey County Council, the six Surrey clinical commissioning groups (CCGs) and Family Voice Surrey have welcomed the inspectors’ letter.

After speaking to children, young people, parents and carers as well as school, health and council partners, the inspectors judged that the local area hadn’t made sufficient progress in all of the areas of weakness. They did, however, find that sufficient progress had been made in four out of five of those areas.

Joint statement: Inspectors publish letter on Surrey services for children and young people with special educational needs and disabilities



Looking after your children


Parent information leaflet: Where and how to seek help when your child is unwell - This leaflet has been designed to provide parents and carers with a guide of what to do when their child is ill. It enables parents to look at the symptoms that their child is demonstrating and decide whether they need additional advice and if so, which is the most suitable source of advice for their needs.  The leaflet also gives a brief overview of the different health services available within the community and useful supplies to keep in family medical cupboards.


This leaflet contains information on:

  • Care at home
  • Care from your local pharmacy and NHS 111
  • Care from your GP
  • When your child needs urgent help
  • Where to get help
  • What to keep in your medicine cupboard


Managing your Child's Health - This book is intended to help you decide the best way to treat your baby and choose the most appropriate NHS services if they are unwell or injured. The ‘Choose Well’ thermometer can help you decide which NHS services to use.

The book covers the following topics:

  • Local services
  • Do you know the basics?
  • Protecting your baby
  • Baby being sick and upset tummies
  • Rashes and dry skin
  • Understanding why your baby is crying
  • Coughs and colds
  • Accidents
  • Teething trouble
  • Chicken pox
  • Ear problems
  • Meningitis
  • Useful contacts

Head injuries in children and young people - Advice on how best to care for a child or young person who has a bump and/or injury to the head.

Find out which flu vaccine you or your child should have here - Seasonal influenza, or flu, is an unpredictable but recurring pressure that the NHS faces during the winter. Vaccination is the best protection against flu.



Family Support and Information


Surrey County Council Parents' Pages e-bulletin and magazine - Are you are a parent, grandparent or carer of a 0 to 19 year old (up to 25 years old for young people with a disability or special educational need)? Then don't miss out on the Parents' Pages magazine, for parents of 0 to 5 year olds, and the new twice termly e-bulletin, for parents of 5 to 19 year olds. They provide useful information and can help you keep up to date with what's going on.

Surrey Family Support Programme - This is Surrey's approach to the Government's troubled families programme and has been agreed between the council, Surrey Police and district and borough councils. The Government has defined troubled families as those families that meet each of the following criteria:

  • families who have children not attending school
  • families who are involved in anti-social behaviour
  • families who have an adult claiming an unemployment benefit

This programme aims to develop effective family support for all vulnerable families which will see more adults in training, learning and employment, improved parenting skills, better family budgeting and more engagement in education. It will also improve partnership working across agencies and improve community outcomes, therefore reducing distress from anti-social behaviour and offending.

The Surrey Family Support Programme website contains contact details for the Guildford and Waverley Family Support Teams, guides for families and practitioners and a guide for practitioners making referrals into the programme.


Page updated:4 November 2019
Next review due:3 May 2020
Model Publication Scheme:Class 9: The services we commission
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