Mental Health and Wellbeing



Getting help in a crisis - Surrey Mental Health Crisis Line

Available: 24 hours a day, 7 days week.

Telephone: 0800 915 4644

SMS text: 07717 989 024

Website: SABP - Crisis Helpline



Find a Mental Heath service over Christmas and New Year 2019



On this page:



Psychological Therapies Service


Psychological therapies such as counselling, mindfulness, and cognitive behavioural therapy can help and are available free on the NHS.

You can easily self-refer by contacting one of the providers directly. 

If you are unsure or need additional support, contact your GP practice to discuss further.

These services are provided free if you are 18 years old or over and registered with a GP in Guildford or Waverley.

These services are also referred to as Improving Access to Psychological Therapies or IAPT for short.

Talking therapies may help if you experience:

  • Generalised anxiety
  • Stress related problems
  • Panic attacks
  • Depression (including pre and post-natal depression)
  • Obsessive Compulsive Disorder (OCD)
  • Phobias

How do I choose which organisation to contact?

Therapy may mean talking about private thoughts and feelings when you are feeling confused or vulnerable, so it’s important to choose the right service for you. Before contacting an organisation, we suggest you consider:

  • What are the different kinds of therapy available?
  • What kind(s) of therapy would be most likely to help me?
  • How far am I willing to travel?
  • Will I need appointments at particular times of the day?

What kinds of therapies are available?

Different therapies are called a confusing mix of names and some therapies have several names. Don’t let the jargon put you off! Behind every technical term is a way of working with people that is designed to help.

Therapies are usually divided into several broad types, but even therapists who offer the same kind of therapy will have a slightly different way of working from each other because all therapists have a personal style as well. Some therapists train in more than one kind of therapy and may decide to combine a few approaches.

  • Talking therapies
  • Cognitive behavioural therapy (CBT)
  • Psychodynamic therapies
  • Humanistic therapies
  • Group therapies
  • Couples, relationship or family therapies
  • Mindfulness therapies

Check out our IAPT leaflet for more information here.


Living Well with a Long Term Condition


If you’ve been recently diagnosed with a long term condition, this may be an overwhelming time for you. Diabetes, COPD and respiratory conditions, chronic pain and heart-related problems are all long term conditions that can be really tough to manage on a daily basis.

You may feel frustrated, stressed or lonely. It can be difficult to take part in everyday activities you enjoy like working, exercising or spending time with family and friends. You may feel low, anxious or worried about the future. Having all this on your mind can have a significant impact on your mood and how you feel may then impact on how you can manage your condition.

Read our guides on how Talking Therapies could help you manage your condition:



Safe Haven


(click image to open)

Safe Haven service in Guildford offers support for people with emotional and mental health needs

Safe Haven's are available in:

  • Aldershot
  • Epsom
  • Guildford
  • Redhill
  • Woking

Safe Haven Patient Information Leaflet [pdf]

Whether you need someone to talk to, or just a space to meet other people who may be going through a similar emotional or mental health crisis as you, then come and see us. We’re an informal, safe, space that supports you to take control of, and improve, your own mental health.

You’re welcome at the Safe Haven even if you live outside of the Guildford area: the doors are open to everyone who needs us. You won’t have to book an appointment, you can remain anonymous, have your own space or a one to one chat with a professional. It’s your choice. You can also access a range of activities to meet others such as art.

Anyone is welcome, regardless of their condition, age, background, gender, or whether they have accessed services before.

Staff can also signpost on to specialist groups, emotional counselling or one to one advice and support if/when appropriate.

The Guildford Safe Haven is at:


101 Walnut Tree Close, Guildford GU1 4UQ

Open from 6-11pm, seven days a week, 365 days a  year

Safe Haven in Guildford is delivered by the CCG in partnership with Surrey and Borders NHS Foundation Trust, Community Connections Surrey, and Surrey County Council.



Children and Young People Haven


The CYP Haven is a safe space for children and young people aged 10-18 where you can talk about worries and mental health in a confidential, friendly and supportive environment.

At each of the CYP Havens you will need to ‘buzz in’ (press an intercom button or a doorbell) to enter. A member of the team will let you in to a very child and young person friendly space inside. There are lots of spaces to sit down and have a confidential chat or to sit in a group for crafts etc. There are facilities for you to get a drink too if you would like one!

You don’t have to call first or book an appointment, you can simply turn up during the opening times.

Website: CYP Haven Surrey



The Welcome Project and Community Connections


These services offer one to one group support, guidance and activities to increase wellbeing for people struggling with a range of mental health issues. You do not need a referral and can access the services by contacting them direct:

Telephone: 01483 590150

Text: 07909  631623






Crisis Mental Health Helpline


The Surrey mental health crisis line is available 5-9pm Monday-Friday, and 24 hours at weekends and bank holidays.

Telephone: 0800 915 4644

SMS text: 07717 989 024

Next Generation Text Service: 18001 0800 915 4644 from your text phone or smartphone app

Website: SABP - Crisis Helpline



Richmond Fellowship


Richmond Fellowship provides a range of supported housing, community based and employment services for people with mental health problems across Surrey.

Website: Richmond Fellowship



Early Intervention in Psychosis


The Early Intervention in Psychosis (EIIP) team provides specialist treatment and care for people aged between 14 and 65 who:

  • have had their first experience of psychosis within the last three years
  • are at high risk of developing psychosis.

The teams are made up of a number of different health and social care professionals who provide a range of treatment and support to you and your family/carers. To contact the team:


1st floor, The Base
St Peter's Hospital site
KT16 0PZ

Telephone: 01932 723 343

Opening times: Monday-Friday 9am-5pm

Website: Surrey and Borders Partnership



Recovery College


The Surrey and Borders Partnership Recovery College in Surrey is designed to support people in their recovery. They help people improve their health and wellbeing through courses on a range of mental and physical health conditions. For details on courses available and how to apply please visit their website:

Website: SABP - Recovery College



Citizens Advice Guildford – specialist mental health advice service


Referrals and appointments for this service can be made by contacting Nicola at the Mental Health Project:

Telephone: 01483 230 846


Website: Guildford CAB



Surrey Suicide Bereavement Service


This is a new service in Surrey offering practical 1:1 support to people bereaved by suicide. The service been funded through fundraising by the Lucy Rayner Foundation.

What will this service offer?

In the short term the service will help the family deal with the immediate situation that the death of their loved one has caused.

We will review the welfare of the family and provide support and advocacy as needed.

In the medium term the service will support the family to begin to grieve. If one to one counselling is needed or family therapy we will support the family to access this.

In the long term we hope to ensure that the family is in a position of supporting each other and that they have all the resources they need to help them in the years to come.

Telephone: 01737 886551




Community Angels


Community Angels is a befriending project providing face to face befriending support for adults who may be facing loneliness, isolation, illness, disability, or other difficulties.

Telephone: 07825 799309





Useful websites




Learning Disability Mortality Review (LeDeR)


Surrey Heartlands CCGs are part of the national Learning Disability Mortality Review (LeDeR) Programme.  The LeDeR programme is commissioned by the Healthcare Quality Improvement Partnership (HQIP) and funded by NHS England.

The aim of the programme is to support local areas to review the deaths of people with learning disabilities (Aged 4 years and above), identify learning from those deaths, and ensure services are developed in order to address any learning from the review.  The University of Bristol is contracted to establish and develop the review process and evaluate the findings.  For more information on the programme please visit the University of Bristol website.

Anyone can report the death of a person with a learning disability to the LeDeR programme.  All deaths of people with learning disabilities who are aged 4 years and above should be reported.  Deaths can be reported via:


Eileen Clark, Deputy Director for Quality and Nursing, Surrey Heartlands CCGs is the Local Area Contact (LAC) for the programme.   


Surrey LeDeR Steering Group


The Local Area Contact chairs the Surrey LeDeR Steering Group on behalf of the following CCGs:

  • NHS East Surrey CCG
  • NHS Surrey Downs CCG
  • NHS North West Surrey CCG
  • NHS Guildford and Waverley CCG
  • NHS Surrey Heath CCG
  • NHS North East Hampshire and Farnham CCG


The steering group is responsible for monitoring the progress of the reviews and analysing the findings.  This includes identifying areas of good practice, areas where improvement is required and ensuring that learning is put into action.  A key part of this is monitoring the action plans.





Learning into Action / Resources



Contact Details


If you would like to discuss the LeDeR programme further, please contact:

Lynne Ramnanansingh, LeDeR Mortality Review Co-ordinator



Page updated:10 January 2020
Next review due:8 July 2020
Model Publication Scheme:Class 9: The services we commission
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