Quality and Patient Safety


NHS Guildford and Waverley Clinical Commissioning Group are committed to the highest standards of patient safety. In all decisions taken by our organisation, patient safety will be a key consideration.


Duty of Candour

"The volunteering of all relevant information to persons who have or may have been harmed by the provision of services, whether or not the information has been requested and whether or not a complaint or a report about that provision has been made”.

The above is the definition of duty of candour as defined in the Robert Francis report.

Our organisation fully supports this Duty and the associated policies that enable it to happen. We have established systems and processes to enable us to hold our provider organisations to account through open and fair challenge in our clinical quality review and contract meetings, and report of areas of concern through our quality reports to the CCG Governing Body. Further information is available via our Duty of Candour Statement.


Sign up to Safety

To exercise our commitment, we have joined the 'Sign up to Safety' campaign initiated through NHS England. The campaign was launched in June 2014 by the Secretary of State for Health. Its mission is to strengthen patient safety in the NHS and make it the safest healthcare system in the world.

The Secretary of State for Health set out the ambition of halving avoidable harm in the NHS over the next three years, and saving 6,000 lives as a result. This is supported by a campaign that aims to listen to patients, carers and staff, learn from what they say when things go wrong and take action to improve patient’s safety helping to ensure patients get harm free care every time, everywhere.

The five Sign up to Safety pledges are:


1. Put safety first. Commit to reduce avoidable harm in the NHS by half and make public our goals and plans developed locally.

2. Continually learn. Make our organisation more resilient to risks, by acting on the feedback from patients and by constantly measuring and monitoring how safe our services are.

3. Honesty. Be transparent with people about our progress to tackle patient safety issues and support staff to be candid with patients and their families if something goes wrong.

4. Collaborate. Take a leading role in supporting local collaborative learning, so that improvements are made across all of the local services that patients use.

5. Support. Help people understand why things go wrong and how to put them right. Give staff theme and support to improve and celebrate the progress.


Please read the Guildford and Waverley Sign up to Safety pledges to find out how we will honour each of the five pledges.

The NHS England Sign up to Safety website has more information on the Sign up to Safety campaign and includes a series of FAQs to help answer any questions you may have.



NHS England 6Cs Live! - offers support and encouragement to nurses, midwives and care staff committed to improve the quality of their service and the experience of their patients and celebrates their success. 6Cs Live! supports the delivery of the six areas of action defined by the Compassion in Practice strategy and vision based on the 6Cs – care, compassion, competence, communication, courage and commitment.


Page updated:15 August 2014
Next review due:11 February 2015
Model Publication Scheme:Class 9: The services we commission
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website