Safeguarding Children and Adults


Reporting a safety concern for a child, young person or adult

The Surrey Multi-Agency Safeguarding Hub (MASH) is a single point of contact for reporting safety concerns for a child, young person or adult.

The MASH team is based at Guildford Police Station, and includes experienced social workers for children and adults social care, health practitioners, education, and police; as well as a vast array of virtual partners from across Surrey.

  • Telephone: 0300 470 9100 (Monday to Friday 9am to 5pm)

  • Email:

  • Outside these hours, please call the Emergency Duty Team (EDT) on 01483 517898 - this telephone number connects you to adult and child social care only

  • If you are concerned for a child or adult's immediate safety you should call Surrey Police on 999

The role of the MASH is to identify need, risk and harm accurately to allow timely and appropriate support. It achieves this by working together as a multi-agency team to determine the level of intervention and support required.

The MASH has direct links to four Early Help Co-ordination Hubs (EHCH) which support all the Surrey agencies, by providing specialist knowledge and guidance to help prevent and reduce issues that affect children and young people in Surrey. Where there are needs that don't require a social care response the early help hubs will co-ordinate an offer of early help linking children and families to the services that can meet their needs. Professionals can contact the hubs directly and the MASH will also send suitable referrals to the hubs.

Together the MASH and Early Help Co-ordination Hubs aim to provide children, young people and adults in Surrey with the opportunity to access the right help at the right time.

You can find out more about the MASH and the Early Help Co-ordination Hubs on the Surrey County Council website.


Surrey Social Care Services

To contact Surrey Children's Social Care Services, please call:

  • 0300 123 1640 (South West Area Guildford & Waverley)

    For urgent enquiries after 5pm call 01483 517898

  • If you are a health a professional, contact the CCG switchboard on 01483 405450 and ask for the Safeguarding team

  • Surrey Children's Social Care - Other Surrey areas - please visit the Surrey County Council website.

For advice about concerns of abuse, neglect or harm or if you're at risk of these, or suspect someone else is, you need to report it to the MASH.

  • Surrey Multi-Agency Safeguarding Hub (MASH)

    Available: Monday to Friday 9am to 5pm

    Phone: 0300 470 9100

    Secure email:

  • Out of hours emergency

    Phone: 01483 517898

    Secure email:

    Textphone (via Text Relay): 18001 01483 517898

    SMS: 07800 000388 (for the deaf or hard of hearing)

    Fax: 01483 517895


What is safeguarding


Safeguarding is central to the quality of care. The NHS England Accountability and Assurance Framework 2015 sets out the outcomes and corresponding indicators that will be used to hold NHS commissioners and providers to account for improvements in health outcomes. In particular, there’s an expectation that commissioners and providers will have strong safeguarding leadership that provides expertise and commitment at all levels of their organisation and that they are fully engaged and in support of local accountability and assurance structures, in particular via the local Safeguarding Children Board and Safeguarding Adults Board.



Surrey Safeguarding Children Partnership and Child Death Review Arrangements


In line with the reforms arising from the 2016 Wood Review, provisions in the Children and Social Work Act 2017 and statutory guidance in Working Together 2018 arrangements for safeguarding children in England are changing and the Surrey Safeguarding Children Board (SSCB) will be replaced by the Surrey Safeguarding Children Partnership. The new Safeguarding Children Partnership will be established and led, jointly and equally, by Surrey County Council, Surrey Police and NHS Guildford and Waverley Clinical Commissioning Group (on behalf of all CCGs and NHS providers in Surrey).

These new arrangements include changes to the existing Serious Case Review and Child Death Overview models. The responsibilities for child deaths fall to a partnership of the local authority and CCGs and have new requirements that the partnership are required to fulfil.

For more information please read the following documents published in June 2019:

New Surrey Safeguarding Children Arrangements (via SSCB website)

Surrey’s plan for a Child Death Review Partnership (via SSCB website)



Safeguarding in Guildford and Waverley


The safety and welfare of children and adults is of paramount importance to NHS Guildford and Waverley Clinical Commissioning Group (CCG). The CCG host Safeguarding and Looked After Children (LAC) arrangements and employ a Surrey wide Safeguarding Children Team and a Guildford and Waverley Designated Nurse for Safeguarding Adults.

Designated professionals for safeguarding provide strategic leadership, expert advice and support to all Surrey CCG's and partner organisations. The CCG works in close collaboration with other CCGs within Surrey to ensure that all of the services we commission provide high quality, safe and effective care.


What we do

The following measures ensure that safeguarding and promoting the welfare of children and vulnerable adults is given priority and is discharged effectively across the local health community:

  • The CCG has executive level membership of the Surrey Safeguarding Children and Adult Boards to ensure that safeguarding is at the forefront of service planning.
  • The CCG has senior membership of local Safeguarding Groups.
  • The CCG works closely with the Local Authority to assess and ensure the provision of co-ordinated integrated services to meet the needs of the local population, including specialist services for vulnerable groups.
  • The CCG ensures that safeguarding children and adult strategies and associated policies are in place, including safe recruitment of staff, a whistle-blowing policy and safeguarding training and supervision policies.
  • The CCG ensures that providers of services are held to account through the regular review of safeguarding arrangements.
  • The CCG has Designated Nurses and Doctors in post to offer professional expertise and advice around safeguarding matters.


Contact the Safeguarding team at Guildford and Waverley CCG

To speak to the Surrey wide Safeguarding Team, please contact:

  • Lisa Parry
    Surrey wide CCG Safeguarding Adults and Children Business Manager


    Tel: 07500 990623 or call the CCG switchboard: 01483 405450

To speak to the team about Looked After Children, please contact:

If you are concerned for a child or adult's immediate safety you should call Surrey Police on 999. 


Policy and resources


For Children


For Adults



Page updated:27 June 2019
Next review due:24 December 2019
Model Publication Scheme:Class 9: The services we commission
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