Care Homes


On this page:


Alternative sources of support

Going into Hospital

Hydration and Nutrition in the elderly

Care Standards

Professional advice and training for Care Home staff



What is a care home?


Most people want to stay living in their own homes for as long as possible. Your own home can often feel like the best place because you may have family and friends who live with you or nearby and you are in a familiar environment. However, for many different reasons, a care home can offer the best environment.

Choosing a care home can feel like a daunting decision. Age UK offers a wide range of advice including tips on how to find a good care home and advice on funding.

All care homes are regulated by the Care Quality Commission (CQC). The CQC carries out regular inspections of care homes to see if they meet the essential standards of quality and safety and publish what they find.


Care homes in the local area


Age UK have a website for anyone who is considering moving into a care home for themselves or their loved ones. This web site contains a lot of useful information to consider and has a search facility where you could search for care homes in your particular area.

The Care Home Advisor website also provides a search facility for finding care homes in your local area.


What does the CCG do to improve the quality of care in care homes?


  • The Hospital Transfer Pathway (Red Bag Scheme)
  • Hydration and Nutrition in the elderly
  • Care Home Forums
  • Professional advice and training for Care Home staff


If you have a question about the work that the Clinical Commission Group is undertaking to engage with local Care Homes please contact The Care Home Project Officer via our ‘Contact us’ form or Tel 01483 405450.


Alternative sources of support


Help at home


If you're starting to struggle with everyday tasks, you may need support to help remain independent at home. This could be for things like washing and dressing, or general help around the home.

Organisations can provide this type of support, known as personal care or home care, for as little as a couple of hours a week all the way to full-time.
Find organisations that can help you by searching the online directory of care and support on this Surrey Information Point website using search words such as 'bathing', 'home care', or 'cleaning'.

You may be able to get assistance with the cost of this care via Surrey County Council Adult Social Care Services.  For more information visit the Surrey County Council website.


Housing Support


There are different types of ‘housing with support’ that someone may wish to consider as an alternative to a care home and explanations of the different types of accommodation are outlined on the sheltered housing page of the Age UK website.

Local contacts to find out more about these schemes:


For more information about support available and other aspects about supporting you at home go to the Surrey County Council website.




Carers look after family, partners or friends in need of help because they are ill, frail or have a disability. The care they provide is unpaid. This includes adults looking after other adults, parent carers looking after disabled children, and young carers under 18 years of age looking after siblings, parents or other relatives.' (Carers' UK).

More information about support and resources for carers locally is available on the Carers page of this website.


People with Learning Disabilities / Autism


People with learning, autism or physical/mental health difficulties can lead full and rewarding lives, but to do so, they usually need support with some aspects of daily life, such as their everyday personal needs, or in dealing with domestic matters. These difficulties can vary considerably from one person to another, where their needs can be mild, moderate or more complex. Their difficulties may also be associated with physical or emotional issues.

Surrey’s Learning Disability and Autism Partnership Boards are working together, so that people with a learning disability and/or autism can have a voice, be safe, be informed, remain healthy and confident to be part of their community. For more information please visit our Patient Support and Information page.


Accessible respite care holidays and short breaks


Revitalise is a national charity providing short breaks and holidays (respite care) for disabled people and carers. They also offer inspirational opportunities for volunteers through one of the largest, most diverse volunteer programmes in the UK.

For more information please visit the Revitalise website.


Going into Hospital


Hospital Transfer Pathway (Red Bag Scheme)


The ‘Red Bag’ keeps important information about a care home resident's health in one place, easily accessible to ambulance and hospital staff. It has been developed in partnership with South East Coast Ambulance Service, Royal Surrey County Hospital and staff from Guildford and Waverley care homes.

The Red Bag contains standardised information about the resident's general health, any existing medical conditions they have, medication they are taking, as well as highlighting the current health concern.  This means that ambulance and hospital staff can determine the treatment a resident needs more effectively.

It also has room for personal belongings (such as clothes for day of discharge, glasses, hearing aid, dentures etc.) and it stays with the patient whilst they are in hospital. When patients are ready to go home, a copy of their discharge summary (which details every aspect of the care they received in hospital) will be placed in the red bag so that care home staff have access to this important information when their residents' arrive back home.

The Red Bag also clearly identifies a patient as being a care home resident and this means that it may be possible for the patient to be discharged sooner, because the care home has been involved in discussions with the hospital and has an understanding of the residents care needs so they are able to support the resident when they are discharged.

For more information about the Red Bag in Guildford and Waverley and also comments and feedback please contact our Care Home Lead, via our ‘Contact us’ form or Tel 01483 405450.

Red Bag pack

1. Hospital Transfer Pathway Implementation guide [pdf, 500kb]
2. Red Bag Journey poster [pdf, 1Mb] 
3. Private and Confidential slip [pdf, 150kb]
4. Hospital Transfer Pathway insert slip [pdf, 300kb]
5. Hospital Transfer Pathway poster [pdf, 600kb]
6. Cleaning instructions [pdf, 500kb]
7. Older Person Assessment form [pdf, 200kb]
8. Baseline Assessment form for under 65's [pdf, 200kb]
9. SBAR Escalation form [pdf, 200kb]
10. PACe template [pdf, 500kb]
11. This is me template [via Alzheimer's Society]
12. Missing Bag Protocol [pdf, 100kb]
13. FAQs [pdf, 200kb]


Hydration and Nutrition in the elderly


Hydrate Project


The aim of the Hydrate Project is to:

  • Assist Care Homes in Guildford and Waverley with implementing best practice that ensures residents are optimally hydrated
  • Ultimately reducing resident falls, urinary tract infections and admissions
  • Provide the impetus, support (and hopefully) motivation to allow Care Homes to develop their own unique Hydration action plan
  • Create a community of Hydration Champions – sharing ideas and resources across the board

Hydration toolkit

Hydration in Care Homes Toolkit [pdf, 400kb]
Good Hydration Practice [pdf, 500kb]
Dementia and Hydration [pdf, 200kb]
Oral Health [pdf, 200kb]
Help with Swallowing Difficulties [pdf, 300kb]
Supporting Reluctant Drinkers [pdf, 300kb]
Hydration activities [pdf, 900kb]
Poster 1 - Drinking [pdf, 100kb]
Poster 2 - Dehydration [pdf, 300kb]
Poster 3 - CARE [pdf, 100kb]
Poster 4 - Cups [pdf, 200kb]


Nourish Pack


The Nourish resource pack has been developed as a joint project by health professionals who are passionate about helping care home staff to provide excellent nutrition and hydration for their residents.  It also provides information for carers to help with their loved ones

The aims of the pack are:

  • To improve the health and wellbeing of residents and support the prevention of ill health and disease by ensuring that care home staff understand how they can help.
  • To provide a range of activities to enhance the wellbeing of residents, staff and visitors to enjoy.
  • To test a new model of prevention provision within our care home population.

More information about Hydration and Nutrition in the elderly can be found on the NHS website.


Care Standards


Care Home Forum


Care homes provide support and care to vulnerable individuals and the quality of care provided is largely determined by the staff within the service. Training and education of both care assistants and nurses is vital. It is essential that high quality care is delivered, standards maintained and that staff are motivated.

Care home managers play a pivotal role in raising quality standards and Guildford and Waverley Clinical Commissioning Group are delighted to offer Care Home Registered Managers, and Clinical Leads,  an exciting opportunity to come together and discuss relevant topics along with Surrey County Council, The Royal Surrey County Hospital, South East Coast Ambulance Service, Surrey and Borders Partnership and community providers.


2019 Forums

  • 24 October 2019: Preparing for winter

2020 Forums

  • 16 January 2020
  • 23 April 2020
  • 16 July 2020
  • 22 October 2020


Forum Learning in Practice [pdf, 2Mb].

This booklet is designed to support Care Workers/Carers who work in any registered service in Guildford and Waverley CCG area and can support them with undertaking the National Care Certificate. Alternatively it can be used as a reference guide for families and personal assistants to promote awareness of certain needs and encourage referral if concerns are identified.


Domiciliary Care providers’ forum


All registered managers, whether they are from a Care Home or Care Agency can attend the Registered Managers Networks at various locations in Surrey where there is the opportunity to network, access peer support, share good practice and discuss issues that matter.  These networks are chaired by a Registered Manager with the support from Surrey Skills Academy and Skills for Care.  They give the chance to speak to people who can assist with the quality agenda, like regulators, commissioners and local quality assurance managers.


Professional advice and training for Care Home staff


Care Home Newsletter


  • Care Home Newsletter - June 2019 [pdf, 1Mb]
  • Care Home Newsletter - March 2019 [pdf, 1Mb]
  • Care Home Newsletter - December 2018 [pdf, 1Mb]


Connecting Social Care to NHS secure mail

NHSmail is the national, secure email service for health and social care in England and Scotland. It is freely available to social care providers as it is centrally funded by the NHS.  NHSmail is approved for use to share confidential health and care information.

NHSmail has now been extended so that Care Homes and Domiciliary Care agencies can connect and, therefore, are able to communicate securely with the whole health and social care system.  For more information please go to:

If providers wish to know more please contact the CCG.




All staff must attain a range of appropriate skills necessary to cover any eventuality encountered in their work. Staff should receive varying levels of training, both in-house as arranged by their company or there are opportunities provided via organisations such as:

There are also a number of independent training companies, some of which can be found via


Professional Pharmaceutical Advice


The CCG has Care Home Pharmacists available to provide professional pharmaceutical advice to Care Homes. They can be contacted via the Medicines Management Team at Guildford and Waverley CCG.


Page updated:15 August 2019
Next review due:11 February 2020
Model Publication Scheme:Class 9: The services we commission
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