Engagement outcomes


We understand that immediate and longer-term action is necessary to put these matters right and we are committed to transforming services for the better so that children and young people in Surrey flourish, along with those who care for them.


Comprehensive information about what people said during the engagement and the resulting analysis and conclusions are contained in the report which provides evidence to support the five themes, what they mean and how they impact children and young people who need to use services and their families. It also includes recommendations for Surrey County Council and the Surrey CCGs to act upon. Examples of recommendations are:


  • Improve communication with parents by mental health services about what a referral means and what to expect from the system. This will help increase trust and decrease frustration.
  • Make consultation areas child and young person friendly.
  • Make sure everyone knows what is available in the system, for whom and how to access it.
  • Set aside a proportionately higher budget for early intervention and community support to help deal with lower level issues.
  • Consult with schools and voluntary services to learn from them and support them going forward.
  • Foster a culture of collaborative working where the child is at the centre and the professionals involved can all share information vital to that child's recovery.
  • Continue to engage with parents and young people – go to them.


Following engagement we understand there is more to learn about pathways, challenges, system interdependencies and alternative service solutions. Commissioners are committed to delivering the aspirations contained in the EWMH strategy and to improving the experience and outcomes for our children and young people as soon as possible.

Given the complexity of the system, commissioners will bring together key stakeholders to test new approaches.  Partners have agreed that to effectively transform the emotional wellbeing and mental health system of support for children, young people and their families we need to much more effectively involve and include the voluntary, community and faith sectors, social care, early help, schools, GP practices and broader NHS services.


Public Engagement Summary Report [pdf, 700kb]


Page updated:14 August 2019
Next review due:10 February 2020
Model Publication Scheme:Class 6: How we make decisions
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