Get Involved


We believe that communicating and engaging with our local population is key to achieving our vision.

We do this by ensuring our public and stakeholders are at the centre of decisions that shape healthcare services, from planning to delivery.

As a commissioner, it’s really important we listen to local people to find out what services residents need and to ensure their needs are met, and to ensure that we have a true understanding of what people feel is important. Our aim is to be clear, focused and involve residents, patients, carers, member GP practices, staff, the voluntary sector and partner organisations in our communications and engagement.

Achieving our aim will be influenced by how well we engage, listen and act on the feedback from our whole community.


Principles for Engagement

Section 14Z2 of the Health and Social Care Act (2012) states that Clinical Commissioning Groups must make arrangements to ensure that individuals to whom the services are being or may be provided are involved (whether by being consulted or provided with information or in other ways) in:

a) the planning of the commissioning arrangements by the group,
b) the development and consideration of proposals by the group for changes in the commissioning arrangements where the implementation of the proposals would have an impact on the manner in which the services are delivered to the individuals or the range of health services available to them, and
c) decisions of the group affecting the operation of the commissioning arrangements where the implementation of the decisions would (if made) have such an impact.


How you can get involved

There are plenty of opportunities for you to influence local healthcare services – whether that’s through surveys, attending meetings and workshops, or by directly supporting one of our patient advisory groups during procurements – to make sure patients are at the heart of what we do.



Other Ways to Get Involved

If there’s something you think would improve health in Guildford and Waverley, we’d love to hear it. Send your comments and ideas to:


  • Address: Engagement Team, NHS Guildford and Waverley CCG, 3rd Floor, Dominion House, Woodbridge Road, Guildford, GU1 4PU
  • Email:
  • Phone: 01483 405 468
  • Text: 07827 663 749

You can subscribe to the Surrey Heartlands Monthly Newsletter which provides health and wellness updates from across Surrey, and gives information on all of the opportunities for public involvement on local health services.

Sign up via the Surrey Heartlands website.


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Page updated:29 November 2019
Next review due:28 November 2020
Model Publication Scheme:Class 6: How we make decisions
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